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Customer Engineer

Email - [email protected] w/ "Built In - " in the subject line.
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Chicago, New York, London

GreenKey is a group of ambitious people working on audacious technology built around solving an important problem: how can voice improve workflows? Over the last five years, we have unlocked the power of voice for the financial industry and are expanding to support critical emergency services functions.

To apply for this position, please email [email protected] with your resume.

 

We’re Hiring

GreenKey is currently hiring Customer Engineers to help deploy and support our unique technology in customer cloud environments; to build and troubleshoot our non-production web applications; and to help develop tools and processes to streamline our customer experience.

 

Requirements

  • Strong organizational skills
  • Basic front-end development skills (JS, HTML5, CSS)
  • Ability to troubleshoot across our stack in a cloud environment
  • Can follow processes accurately, help improve those processes
  • Good written and verbal skills
  • Outstanding customer facing skills (primarily email)

 

What You Will Learn

  • DevOps skills and technologies: AWS, Docker, Kubernetes, logging, alerting, monitoring
  • Our unique speech recognition and NLP technology
  • Deeper front-end development skills
  • Customer Success skills

 

What Success Looks Like

In your first 90 days, you will:

  • Dive into the financial and emergency services domains
  • Build and deploy all our software in a test cloud environment
  • Learn basic DevOps skills across our stack

After six months on the job, you will:

  • Deploy our software onto customer private clouds
  • Own our customer facing technical documentation site
  • Suggest improvements to our project plans and support processes

One year in, you will:

  • Own our customer technical support processes
  • Have built or contributed to major demo web apps (React.js, Electron)
  • Learn how to build and operate effective observability systems (logging, alerting, metrics)
  • Make an impact on the direction of GreenKey

 

About GreenKey

GreenKey is a group of engineers, data scientists, finance experts and hard workers building technology. We know that our work gives police officers more time to protect communities, and makes the finance industry more efficient while keeping it honest.

Our users are:

  • Traders and brokers from the top 15 financial institutions in the world
  • Police officers and emergency services dispatches in cities across America

 

Working at GreenKey

We are proud of the culture we’ve created in offices across Chicago, New York and London. Our team is made up of dynamic, humble engineers, data scientists, sales people and business leaders. Our culture is comprised of seven core principles: curiosity, optimism, candor, work ethic, empathy, self awareness and integrity. Success at GreenKey is beyond technical aptitude. Those who demonstrate these values will find themselves surrounded by like-minded individuals ready to tackle challenges together

When you join our team, you can expect: Generous PTO, remote work flexibility, comprehensive insurance, 401k plan with matching

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • Material UILibraries
    • FlaskFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MailChimpEmail

Location

In the heart of the loop, with plenty of lunch options nearby. Close to Red/Brown lines and walkable from Metra. Dollop coffee is in the lobby.

An Insider's view of GreenKey Technologies (GK)

What’s the vibe like in the office?

GreenKey offices are energetic and productive. Everyone is heads down focused, but embraces the collaborative nature of the work. We come together often for lunch and learns and show and tells, where employees teach everyone about a topic, or show new breakthroughs they’ve discovered.

Liz

COO

What's the biggest problem your team is solving?

Real-time NLP and NLU for mission-critical workflows is our most challenging and rewarding problem. Milliseconds matter, accuracy is king, and our customers demand highly-available, fault-tolerant systems. Maintaining our high standard of engineering while delivering on these goals is the essence of GreenKey engineering.

Tom

CTO

How has your career grown since starting at the company?

GreenKey is still a small company, but it’s growing fast. Joining our team means you will be making big decisions for the business, as well as the direction of voice technology in the financial industry, emergency services, and lead us into new workflows in the future.

Tejas

Chief Data Scientist

What makes someone successful on your team?

Success at GreenKey is beyond technical aptitude. Our culture is comprised of seven core principles: curiosity, optimism, candor, work ethic, empathy, self awareness and integrity. Those who demonstrate these qualities succeed at GreenKey.

Anthony

Founder

What are GreenKey Technologies (GK) Perks + Benefits

GreenKey Technologies (GK) Benefits Overview

When you join our team, you can expect: Generous PTO, remote work flexibility, comprehensive insurance, 401k plan with matching.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
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Email - [email protected] w/ "Built In - " in the subject line.
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