As an Integration Engineer with our Post-Sales team, you will be responsible for working with our most strategic customers to launch new user experiences utilizing Phenix’s platform, and optimize those experiences over time. Your primary focus will be providing guidance and hands-on support to their mobile and web developers using our SDKs. Key to this role is the ability to work with customers to understand and translate their requirements into solutions with Phenix. You will also advocate on behalf of customers and collaborate with our Product and Engineering teams to deliver the best overall experience.

We Are Looking For Someone Who:

• Can quickly build expertise across Phenix’s technologies and advise customers and partners on how to best use our products and services
• Is comfortable getting hands-on across a wide range of technologies and programming languages
• Is self-motivated and self-managed with a high degree of dependability
• Builds trust quickly, develops and maintains excellent relationships with our customers and partners, and helps improve and maintain the highest level of customer satisfaction
• Is an effective communicator in both technical and non-technical contexts
• Thrives in a fast-paced startup environment

Responsibilities:

• Drive growth by helping customers launch quickly and fully utilize the Phenix platform
• Understand the customer’s objectives and advise them on how to best achieve those objectives using our platform
• Provide API and product guidance to technical stakeholders such as developers, architects, product managers
• Turn customers into advocates with fast, expert answers to customer questions
• Proactively identify issues, and assist customers to successfully use and operate Phenix products
• Provide feedback to Product and Engineering on customer priorities and issues, to inform both product roadmap and implementation decisions

Requirements:

• 3+ years experience in a technical role involving direct customer interaction
• 5+ years experience in mobile / web development in one of the following areas, multiple areas of experience would be advantageous:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, frontend frameworks - React, Vue.js, Angular)
  • Mobile (iOS with Objective-C/Swift, Android with Kotlin/Java)
  • Experience building with REST APIs
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Understanding of Web Services, Internet architecture, SQL, and software engineering
• Technology knowledge related to video streaming, cloud computing, and application integration
• MS/BS. Computer Science or a related technical degree preferred

Bonus Points:

• Knowledge of TCP/IP and networking, Streaming and WebRTC protocols
• Knowledge of encoding and decoding technologies and management of encoding hardware