Vail Systems, Inc.
Chicago, IL

DevOps Engineer

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DevOps Engineer

 

Vail is a software engineering company that develops its own technology to produce innovative solutions for customers. We support the voice needs of Fortune 500 enterprise customers, including state-of-the-art IP telephony, IVR, call routing, contact center integrations, and cutting-edge real-time analytics, as well as other research initiatives. Vail Platform Operations implements, maintains, monitors, designs, and secures systems and voice platforms with the strong high-availability requirements of a carrier-grade hosting environment. As a DevOps Engineer you will work with software and systems engineers to evaluate, introduce, and operationalize container and orchestration tools for our carrier-grade platform. 

 

Responsibilities

  • Work collaboratively with software and systems engineers to deploy, operate, and troubleshoot systems that are part of a 24x7 carrier-grade voice platform with soft real-time and low latency requirements.
  • Help automate and streamline operations and processes. Build and maintain tools for deployment, monitoring, log management, and other operations.
  • Evaluate, introduce, and operationalize container and orchestration tools for our carrier-grade platform.
  • Operationalize new application and platform components, infrastructure, and critical systems.
  • Participate on project teams in designing and delivering solutions.
  • Develop migration strategies when switching to new technologies.
  • Create and maintain systems documentation and procedures.
  • Troubleshoot issues on 24x7 carrier-grade voice platforms, sometimes in customer facing situations.
  • Maintain compliance with security standards such as PCI and HIPAA.

 

Qualifications

  • Bachelor’s degree in Computer Engineering, Computer Science or a related field.
  • 7+ years experience in Linux/unix system administration.
  • Proven responsibility for managing mid- to large-sized server environments with strong high-availability requirements.
  • Strong analytical and troubleshooting skills.
  • Experience with configuration management using SaltStack, Puppet, Chef, or an equivalent. SaltStack experience preferred.
  • Scripting experience in Shell (bash, zsh, etc.) as well as in Python or Perl.
  • Familiar and experienced with monitoring, logging, and orchestration solutions for cloud native architectures, such as Prometheus, ELK, and Kubernetes.
  • Technical understanding of virtualization and container architectures.
  • Experience with Docker required.
  • Experience with cloud services, AWS preferred.
  • Experience with continuous integration solutions, such as Jenkins.
  • Expert-level knowledge in multiple areas of systems engineering and administration.
  • Possess an in-depth knowledge of a wide variety of open source technologies.
  • Knowledge of best practices and IT operations for carrier-grade, highly-available services.

 

 

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What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture
Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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