Description

Delivering one-of-a-kind cloud technology, accompanied by award winning customer service, Paylocity is a

software development company in a category of its own. We are a publicly traded company that offers an Employee Stock Purchase Program (ESPP) which enables employees to share in the long-term growth and future success of the company.

Poised to revolutionize the world of human capital management for hundreds of thousands of small and medium

sized businesses, we are seeking the best and the brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees and supervisors.

Our lean development process enables our small product oriented teams to innovate, collaborate and bring amazing features to market.

Our talent anywhere philosophy nurtures a diverse and dynamic group of colleagues with a shared mission to make great products and have fun doing it.

DevOps Support Engineers are the front-line support for our product teams. The job responsibilities include triaging and routing incoming requests, troubleshooting application or environment issues and remediating them.  This position will act as the face of our DevOps team and will work closely with our DevOps Engineers to advance the products, teams, and environments we support. Members in this role support all aspects of the software development process including continuous integration platforms, source control, automated tests and release management.

Are you the teammate we are looking for?

Who you are:

• Enthusiastic about providing an incredible customer experience to our product teams and stakeholders
• A natural problem solver that can quickly troubleshoot remediate application or environment issues
• Able to work with both software development and operations teams
• Able to coordinate ticket requests
• Able to balance some project work with daily duties
• Technically proficient, detail oriented, and able to lead by example

How we work:

• Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories
• Dedicated Tech Operations experts committed to cutting-edge infrastructure and developer tools
• We don’t add more folks to our teams, we add additional teams to scale
• Casual, collaborative, agile environment which embraces and operates under our shared principles
• Complete transparency with open, honest discussions about our progress
• Close working relationship between executive stakeholders and product teams

What we offer:

• Lean enabling process that focuses on putting our product teams in the best position to succeed
• A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
• A subscription to an Online Training Forum for all technology colleagues

Paylocity’s Awards:

• Glassdoor's Employees Choice Award in 2014 and 2017
• 9-time Winner on Chicago Area's 101 Best and Brightest Companies to Work For
• Inc Magazine listed Paylocity as an Inc 5000 Fastest Growing Privately Held Firm from 2007-2013
• Ranked #13 on Built in Chicago Top 100 Digital Companies for 2016
• Ranked #24 on Forbes 2013 List of Top 100 Digital Companies in Chicago
• Ranked #38 on Crain's Fast Fifty List of Chicago's Fastest Growing Companies in 2014
• Ranked #334 on Deloitte's 2014 Technology Fast 500 List of Fastest Growing Companies in North America

Requirements

• Bachelor's degree in computer science, engineering, technology or related field or equivalent experience
• 1-2 years of experience in Windows operating system/platforms or equivalent experience on a technical help desk
• Ability to troubleshoot deployment and configuration issues
• Ability to work off hours and weekends as the need arise
• Ability to work effectively in an agile environment
• Analyze current processes and procedures to seek improvements
• Evaluate emerging automation technologies and their potential applications
• Maintain a positive working relationship with peers, and management
• Experience in application deployment processes and various supporting tools
• Knowledge and/or experience using Powershell
• Knowledge and/or experience using and managing distributed source control systems like Git is a plus
• Knowledge and/or experience administrating and using continuous integration platforms such as TeamCity is a plus
• Basic understanding of firewalls, load balancers, and networking concepts is a plus

During the last three months, you would have:

• Automated manual, repetitive tasks through Powershell
• Implemented a solution in a preferred development language
• Acted in a service capacity solving technical issues
• Identified how to improve and worked toward that goal