Director of Site Reliability Engineering Team

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Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.

The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!

Site Reliability Engineers at Grubhub believe that the most valuable product feature is availability, and that effective, scalable software and infrastructure are the keys to building and operating our systems.  We believe that failure is a fact of life, and is something to be managed thoughtfully and elegantly, not avoided. We believe that building cross-functional relationships is critical, and the SRE team at Grubhub is involved at all levels of product development and operation.

 

Reporting to the VP of Technical Operations, the Director of Site Reliability Engineering is obsessed with availability, passionate about automation and energized by building meaningful relationships.  In your past, you have designed and implemented applications and infrastructure for high-traffic e-commerce sites and have built and managed engineering teams doing the same.  You are a proactive communicator and solutions seeker, comfortable with adapting to changing requirements, and have an eagerness to use your technical expertise to facilitate productive discussions.

You Should Have

  • You will drive projects for building and maintaining Grubhub’s infrastructure, from iron to production
  • Work within and outside of Site Reliability Engineering, sharing ownership and ensuring success of the SRE project roadmap
  • We are growing - You will be deeply engaged in the recruiting process to ensure we are finding and hiring outstanding engineers
  • Our Site Reliability Engineers are embedded in Security and Software Engineering teams across technology, and our Director will spearhead relationship building amongst both groups
  • Leverage a combination of strategic, technical, and operational planning
  • Lead cooperation and cross-collaboration efforts with Infrastructure, Service Desk, Operations Center and Legal teams
  • You must have the ability to thrive in a fast-paced environment that embraces agile, test-driven development and collaboration-by-default
  • Incidents happen, and you’ll need to be able to elegantly manage these occasions and focus on driving resolution, as well as follow-through on post-mortem and remediations
  • You will also be a proven people leader and have a demonstrated ability to guide teams to success

Tools we work with:

  • Java for micro services
  • Cassandra
  • Docker (in production!)
  • Mesos and Marathon for job scheduling
  • Combination of AWS and our own hardware
  • Python and Fabric for automation and our CD pipeline
  • Jenkins for builds and task execution
  • Linux (CentOS and Ubuntu)
  • DataDog for metrics and alerting
  • Puppet

And Of Course, Perks!

  • Unlimited paid vacation days. Choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

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