Engineering Manager, Customer Experience

| Chicago
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About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $100M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

We're doing this by making insurance fast, responsive, and focused on our customer - startup founders. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.


What you will contribute:

We are looking for an Engineering Manager to grow our Customer Experience team. Our team builds all our customer-facing apps including our onboarding flow for new customers (quotes, renewals, purchasing), customer account tools (policy download, certificates of insurance, claims), and partnership features (discount offers, partner packages). You will be responsible for building a happy and successful team, improving productively, and coordinating cross functionally to accomplish business goals. 

As an Engineering Manager:

  • You will lead and grow a team of engineers and coordinate with other stakeholders at the company to drive the engineering roadmap for your team. 
  • You will take full responsibility for the quality, efficiency, and reliability of your team’s production and will be responsible for your team’s overall delivery. 
  • You will also be responsible for helping to shape fundamental aspects of our codebase and engineering culture.

What we look for in a candidate:

  • 1+ years experience as an engineering manager directly responsible for leading and managing a team 3+ engineers
  • 5+ years experience as an engineer/architect building out distributed systems and front-end applications
  • 3+ years experience in Javascript frameworks (React, Vue, TypeScript, or NodeJS)
  • Experience in incremental delivery and testing practices/methodologies (unit, integration, end-to-end testing)
  • Significant experience leading projects through completion
  • Experience acting as a hiring manager and partnering with recruiting to meet hiring goals
  • Experience working with business stakeholders to understand business requirements and build thoughtful solutions
  • Exceptional organizational, communication, and leadership skills

Stack we use:

  • React, Vue, GraphQL, TypeScript, NodeJS, Ruby/Rails, PostgreSQL
  • CircleCI, Docker, LogRocket, Rollbar, Datadog, LaunchDarkly
  • Cypress, Jest, RSpec
  • AWS (Lambdas, SQS, ECS, etc) and Netlify
  • GitHub, Asana, Figma, Lucidchart, Miro

Our values:

Put people first. Act like an owner. Listen, challenge & learn. Do the right thing. Thrive as one.

These values are at the core of our day to day interactions and are essential attributes for all teammates we bring on board. We live these out in very practical ways in our approach to work, collaboration, work-life balance, and goals. We are people above all else and strive to take care of each other, respect each other, and encourage each other to do our best work together.


Why you might want to join our team:

You enjoy building effective teams that can deliver impactful applications in a quick-moving, yet highly regulated environment. Changing a broken industry by enabling entrepreneurs and founders to have delightful experiences with insurance excites you. Active learning and mentorship through retrospectives and collaboration in a warm, high-trust culture motivate you to bring your whole self to work and grow as a person.

Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time
  • Commuter benefits
  • Wellness allowance

Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team. 

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • VueFrameworks
    • TypescriptFrameworks
    • Google AnalyticsAnalytics

Location

Vouch has 2 primary office locations in SF and Chicago. We also have roles that are open to remote team members.

What are Vouch Insurance Perks + Benefits

Vouch Insurance Benefits Overview

We provide a competitive perks and benefits package including the following:

We cover 85% of health benefits for employees (health, dental, vision) as well as 75% as dependents

Unlimited PTO

We have federal holidays off, in addition, we do also have months that do not have holidays so our leadership team picks one day in that month that we all take off (regular 3 day weekends)

$80 wellness reimbursement each month which is up to you how to use (Fitness classes, gym membership, home equipment, mental wellness, etc.)

$100 Technology - Cell/Internet phone allowance.

$20/week DoorDash credit.

$500 continuing education stipend - (Certs, classes, etc.)

You get to work with an amazingly collaborative, smart, fun, and hard-working team!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee, DEI ERG, Women & Vouch
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications
More Jobs at Vouch Insurance23 open jobs
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Dev + Engineer
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Product
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