Enterprise Integration Specialist

| Chicago
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Us

CardX is a payment technology company that’s changing the way businesses accept credit cards. We’re focused on introducing more options for consumers, delivering automatic compliance through software solutions, and making payments more fair for everyone.

Our core values are positivity, respect, and excellence. At CardX, you’ll have the opportunity to define new processes at a rapidly-growing company, build your expertise in payments and financial technology, and work closely with the industry-leading businesses that use CardX. 

Position Details

The Enterprise Integration Specialist will work closely with CardX clients to resolve technical issues and assist with implementation success. In addition, the Enterprise Integration Specialist will collaborate with the CardX Technology and Operations teams on matters of quality assurance (QA) and documentation to meet client needs. 

This position will require a passion for problem recognition, research, professional follow-up communication, and resolution. Candidates with consistent attention to detail, a strong work ethic, outstanding communication skills, and the desire to thrive within a fast-paced, rapidly-growing company would excel in this role.

What to Expect

  • Research and identify fixes for technical tickets escalated from other CardX teams related to our merchant tools
  • Communicate resolutions in a clear and professional way to clients and CardX internal teams
  • Become proficient in troubleshooting the CardX reporting used for merchant financial reconciliation
  • Collaborate with business stakeholders and technology team to define product and support strategy 
  • Develop QA test standards and processes for future technical support team members 
  • Test new products and product features
  • Document QA feedback in an organized and detailed manner 
  • Document client inquiries and issues, review and add to existing documentation, and create new documentation to be used by CardX teams
  • Assist the technical teams of clients with API integrations and custom reporting requirements leveraging tools like Postman
  • Ensure that new clients are configured properly in the CardX Cloud (AWS/Amazon Web Services)

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • ZohoCRM

Location

The CardX HQ is located on the Magnificent Mile just steps away from the Riverwalk.

An Insider's view of CardX

How do you collaborate with other teams in the company?

One way we build collaboration within our culture is by including other team leads in our daily product development scrum meetings. Ongoing transparency and feedback are encouraged from others via open slack channels. We also conduct regular stakeholder meetings that establish direct communication with senior management.

Venson

SVP, Technology

What does career growth look like on your team?

At CardX, career growth takes many different paths. On the Client Support team, teammates take pride in having strong product knowledge and best-in-class customer service skills. These skills often translate into a unique career path for each individual, and CardX promotes teammates into new, exciting roles based on their skills and interests.

Jenn

Director of Client Operations

How do you empower your team to be more creative?

We believe that creativity in the workplace happens when team members have a strong sense of agency and empowerment. Our goal is to ensure that our teams always have a high level of autonomy in the projects they’re working on, and building a culture where people have authorship of their work really fosters creativity within the company.

Michael

COO

What are CardX Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

More Jobs at CardX

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView CardX's full profileSee more CardX jobs