Vail Systems, Inc.
Chicago, IL

Software Engineer, IVR - Versay

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Software Engineer, IVR

Who You Are

Interested in creating compelling user experiences through intelligent voice browser applications?

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives.

  • Energizes their teammates to continuously improve
  • Possesses strong technical capabilities
  • Enjoys working independently in a fast-paced technical environment
  • Analyzes existing architecture to make consistent improvements
  • Possesses excellent analytical and problem-solving skills
  • Demonstrates curiosity with regards to software
  • Provides on-call support to external customers
  • Works with cross-functional teams to troubleshoot issues

As a Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies. 

  • Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
  • Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
  • Perform design and code reviews
  • Learn and implement a wide range of technologies that integrate solutions with customers
  • Transition solutions to internal and external platform teams
  • Prioritize and juggle between multiple projects based on customer needs
  • Communicate with external customers as required 

Qualifications
We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

  • A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
  • Up to 2 years of experience as a software developer
  • Proven track record of developing high quality software
  • Knowledge of Object-Oriented software development techniques
  • Ability to communicate with developers, executive managers and external customers
  • Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
  • Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership
  • Strong verbal and written communication skills
  • Proficiency in conversational North American Spanish, preferred
  • Experience in MVC frameworks, preferred
  • Experience with Jenkins or other build server, preferred
  • Experience with Agile development practices, preferred
  • Interest in data collection and analytics, preferred
  • Knowledge of multiple SDLC practices, preferred
  • Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
  • Working with UNIX/Linux/OSX, preferred
  • Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
  • Deep understanding of the principles of IVR Voice Interface design, preferred

Versay Company Profile

The human voice is capable of conveying nuances and meaning that just can’t be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Versay technology makes millions of voice interactions better every day. 
#Dice

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What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture
Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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