IVR Software Engineer - Versay at Vail Systems, Inc.

| Chicago
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IVR Software Engineer 

Versay Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Versay technology makes millions of voice interactions better every day.


IVR
Software Engineer

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Versay Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. We'd like to add a technological leader to the team, a team member that will:

  • Energizes their teammates to continuously improve
  • Possesses strong technical capabilities
  • Enjoys working independently in a fast-paced technical environment
  • Analyzes existing architecture to make consistent improvements
  • Possesses excellent analytical and problem-solving skills
  • Demonstrates curiosity with regards to software
  • Provides on-call support to external customers
  • Works with cross-functional teams to troubleshoot issues

What you can expect to be doing:

As an IVR Application Development Software Engineer, you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company's expanding list of clients using advanced call processing, speech and network technologies. On a daily basis, the most important responsibilities you will fulfill are to:

  • Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
  • Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
  • Perform design and code reviews
  • Learn and implement a wide range of technologies that integrate solutions with customers
  • Transition solutions to internal and external platform teams
  • Prioritize and juggle between multiple projects based on customer needs
  • Communicate with external customers as required 


To be considered for this position you must have:

  • A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
  • 2+ years' experience as a software developer
  • Proven track record of developing high quality software
  • A strong understanding of Object-Oriented software development techniques
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
  • Ability to communicate with developers, executive managers and external customers
  • Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
  • Deep understanding of the principles of IVR Voice User Interface design
  • Effective time-management, organizational, and prioritization skills
  • Strong sense of responsibility, accountability, and passion about quality of work, desire to learn and take ownership
  • Very strong verbal and written communication skills

Ideally, you will also be able to demonstrate:

  • Experience in MVC frameworks
  • Experience with Jenkins or other build server
  • Experience with Agile development practices
  • Interest in data collection and analytics
  • An understanding of multiple SDLC practices
  • Proficiency in at least one modern programming language, such as Java, C#, or C++
  • Working with UNIX/Linux/OSX
  • Familiarity with JavaScript, Ruby on Rails, VUI Design
  • Deep understanding of the principles of IVR Voice Interface design
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

We are located on the Chicago River, next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.

What are Vail Systems, Inc. Perks + Benefits

Culture
Partners with Nonprofits
We partner with the Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Mental Health Benefits
Access to an EAP
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Recreational Clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $1000.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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