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Junior Technical Evangelist/Customer Support Advocate

| Chicago

At OneSpan, you’ll be part of a team that is trusted by more than 10,000 organizations around the world to safeguard their customers against cyber-crime and fraud, and deliver exceptional digital experiences that build lasting customer loyalty. Your contribution will help us to push the boundaries of what’s possible to improve the security and lives of millions of people around the world. In short, what you do here matters. We offer the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced security and e-signature technologies, and have opportunities to grow.

Ranked #1 by analyst firms Gartner, Forrester and G2 Crowd, nine out of ten users choose OneSpan Sign(formerly known as eSignLive) for the best customer experience earning a Net Promoter Score (NPS) of 86, in the same league as Amazon and Apple. With 600 million documents processed annually, OneSpan Sign is the most widely used e-signature solution by the leading banks, insurance carriers and government agencies globally.

You can be based in Boston, Montreal, or Chicago.

Check us out @ www.OneSpanSign.com !

Description:

Reporting to the Partner and Developer Technologies Manager, the Junior Technical Evangelist will work as an integral part of a dynamic team interfacing with and shaping the OneSpan Sign Developer Community, consisting of current customers, prospective customers, partners, and other OneSpan Sign employees.

As a Junior Technical Evangelist, you will be putting your versatility, passion for technology and people skills to good use by providing API/SDK support and expertise to the OneSpan Sign Developer Community through the forums, partner interactions, developer conferences, technical content creation (blogs, articles, product guides, downloadable examples, videos, etc.), webinars, and more.

Primary Functions:

  • Provide support to customers, prospects, and partners through the Developer Community forums
  • Occasional phone support for key API integration customers/prospects
  • Maintain a regular blog on the OneSpan Sign Developer Blog
  • Create and maintain integration guides and example content for the OneSpan Sign Developer Community using the OneSpan Sign API and SDKs and the latest, popular technologies
  • Work with the partner team to help in technical integration discussions/activities with existing and prospective partners
  • Work with Product Marketing with projects surrounding marketing the technical aspects/features of OneSpan Sign
  • Attend developer conferences as a technical resource for developers looking to integrate an e-Signature solution into their application
  • Be a voice for the developer community in internal discussions about product plan direction
  • Propose speaking sessions at key industry/technology developer conferences
  • Moderate external contributions to the Developer Community

Qualifications:

  • Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent experience in a related field
  • Strong verbal and written communication skills in English (French an asset)
  • Excellent problem-solving and organizational skills
  • Creative thinker, proactive, team-player, success- and results-oriented
  • Experience with java development
  • Willingness to 15% travel (mostly within the U.S. and Canada)

Nice-to-haves:

  • Experience with one or more of the following: databases (Oracle, SQL Server, DB2), J2EE application servers (WebSphere, JBoss), operating systems (Windows Server, Linux, AIX)
  • Familiarity with network infrastructure, i.e. load balancers and firewalls
  • Understanding of privacy concepts, Web security issues and firewalls

Description: 

#LI-EK1

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries

Location

Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

An Insider's view of OneSpan

What's something quirky about your company?

My co-workers are not just those sitting next to me. I collaborate with people from around the world on a daily basis.

Tim

Website Manager

What does your typical day look like?

Some days, even before 9 a.m., I’ll speak to a product manager in France, a sales rep in Turkey, a marketing colleague in Montreal, and a business solutions manager in Belgium. I’ve never had the pleasure of working with such a wide variety of people and cultures. It makes OneSpan truly unique in my career.

Sam

Product Marketing Manager

What are some things you learned at the company?

Collaboration is key. Cross-departmental meetings are designed to help us align on challenges. We all unite to overcome any difficulties, where it feels like I’m helping them as much as they are helping me. Working together is one of OneSpan’s biggest values. Not only does the company preach teamwork, but it really values it.

Richa

Enterprise Data Analyst

What is your vision for the company?

We will transition from a software-based offering to a services offering, which will allow our customers to consume identity verification and authentication in simple and cost-effective way. Our ability to keep up and excel in the delivery of security-as-a-service will require a concerted effort by the company and its people to be increasingly agi

Scott

Chief Executive Officer

What makes someone successful on your team?

A passion for teamwork and desire to work collaboratively with a focus on the future; a strong desire to roll up their sleeves and think beyond their job description; a drive to put customers above all else; and a compulsion to learn and grow rather than maintain the status quo.

Tracy

Chief Human Resources Officer

What are OneSpan Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Beer & wine happy hours!
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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