About Raise
We’re Raise, a leading retail payments company and the world’s largest gift card marketplace, that connects consumers to buy discount gift cards or sell their unwanted cards for cash. We’re partnered with over 400 national brands, offering retailers a new form of digital payment, while incentivizing consumers to make their money worth more.

Since our launch in 2013, we’ve saved millions of consumers more than $140 million! and have received $147 million in funding from investors including Accel, PayPal, Bessemer Venture Partners and New Enterprise Associates. Raise is headquartered in Chicago with an office in New York.

About the Position
Raise is looking for a Lead Desktop Engineer to join our Security and Infrastructure team. In this position, you will lead a small team of desktop support agents and have the ability to help grow our Security culture with an initial focus on Corporate infrastructure. The ideal candidate has a diverse hands-on technical background in systems and network management, doesn’t mind rolling up their sleeves to help keep us moving forward, and has a passion for security.

Responsibilities

• Lead a small team of desktop support staff to help resolve end user desktop issues
• Manage IT infrastructure to ensure our technology supports company operations, services and strategic objectives
• Consult with users and management to assess technology needs and system requirements
• Monitor new technology trends and best practices to enhance existing infrastructure and increase reliability or efficiency of existing systems
• Collaborate with Security team to adequately protect end user workstations and infrastructure components
• Ensure reliability of technology as well as timely and accurate response to internal technology requests
• Oversee management of vendor relationships, negotiating contracts as needed
• Develop, document and implement processes and procedures to improve daily flow of tasks or general infrastructure management
• Assist in the planning and management of business continuity/disaster recovery procedures as well as incident response processes

Skills & Qualifications

• Extensive experience managing desktop infrastructures containing a mixed environment of workstations (Mac and Windows)
• Hands on experience managing Windows services (Active Directory, DNS, DHCP, PKI, GPO, DFS, etc.)
• Familiarity with VoIP technologies and support across distributed offices
• Experience mentoring and or directly managing a small desktop support team
• Strong understanding of TCP/IP network troubleshooting as well as tools for advanced troubleshooting
• Demonstrable experience with one or more scripting languages (Powershell, Python, Ruby)
• 3+ years working in a highly collaborative environment
• Ability to communicate technical concepts, possibilities and limitations to a non-technical audience
• Great sense of ownership and organization to take abstract ideas, turn them into technical plans and own the implementation
• High attention to detail and constructive attitude in peer code reviews or other collaborative methods
• Bachelor’s Degree in Computer Science, Computer Engineering or comparable experience
• CCNA, SCCP or similar certification is a plus

Benefits

• Comprehensive benefits package including health, dental, vision, 401(K) with match that is 100% vested from day one, company paid short term and long-term disability and life insurance
• Flexible Paid Time Off Policy
• Raise Gives Back, paid time off for volunteering
• Pre-tax commuter program
• 16 weeks paid maternity leave
• Paid parental leave
• Credits for employees
• Company provided snacks, coffee and soda
• Voluntary benefits like Pet Insurance and Identity Protection

Equal Opportunity Employer M/F/D/V

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