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Hyatt is currently seeking a Platform Operations Engineer to provide technical support for Hyatt.com and its Hotel Operations business teams. The ideal person for this position is skilled and passionate about solving technical problems while focusing on the guest and employee experience.
The Platform Operations team is responsible for the daily support and maintenance of Hyatt's customer and employee applications in both the production and test environments. The team ensures the applications are operating within expected response times, error rates, and availability metrics. Team members report incidents and problems to both internal Hyatt Business and Product Owners as well as external vendors. Platform Operations works closely with the Infrastructure, Network, and Development teams and third party vendors to identify and resolve critical production issues. Team members collaborate to establish new technical operational strategies in cooperation with hosting vendors and internal technology teams. Individuals with an "automate everything" mentality will flourish in Platform Operations, where this is a strong push to automate operational procedures, deployments, and repeatable tasks.
The Platform Operations Engineer will report to the Manager, Platform Operations at Hyatt's corporate office located in downtown Chicago.
Primary Responsibilities:

• Provide Tier 3 Production 24x7 on-call support (rotation)
• Monitor Key Performance Indicators (KPI's) for API gateway application
• Install, configure, and maintain API gateway application
• Implement, and measure operational strategies to improve application reliability and availability
• Remediate all Security Vulnerabilities related API application software
• Perform software releases using established automated procedures
• Automate repeatable and frequent operational processes and procedures
• Participate in Change, Incident, and Problem management including Root Cause Analysis
• Improve and document operational and troubleshooting procedures

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties or responsibilities may be required and/or assigned as necessary.
The ideal candidate embraces the Continuous Improvement mindset with a focus on quality, operational excellence, automation, and industry leading innovation. Additionally, the ideal candidate should have excellent interpersonal skills, be able to work in a team environment and contribute as an individual. The candidate should be results driven, a self-starter, and effective at prioritization.
Required Qualifications:

• 3+ years experience hands on production application support in Linux environment
• 2+ years experience with API gateway installation and maintenance, specifically Apigee, preferably a hybrid deployment (SaaS and on-premises installations)
• 2+ years experience with API gateway migrations and on-boarding new proxies
• 2+ years experience with Bash, Python, Perl or similar scripting language
• Experience with Docker or other container based platform

• Experience with Ansible and Salt Stack or similar configuration management tool
• Experience with Stash/Bitbucket, SVN, or similar code repository tool
• Experience with service-oriented architecture (SOA) and microservices
• Working knowledge of incident, problem, and change management best practices
• Strong business and technical acumen being able to effectively communicate with others
• Strong organizational and prioritization skills

Desired Qualifications:

• Large scale eCommerce industry experience
• Experience with the implementation and management of procedures in a technical operations environment, including managing and reporting on quality and operational metrics
• Experience in the creation and/or execution of Business Continuity and Disaster Recovery plans
• Experience with Splunk and creating queries and dashboards
• Experience with DataDog or similar Application Performance Monitoring (APM) tool
• Experience with Kubernetes or similar container orchestration tool
• Experience with Jenkins or similar CI/CD tool
• Experience with Kafka or similar data streaming tool
• Working knowledge of databases and ability to write SQL queries
• Bachelor of Science degree preferred
• Preferred candidate is passionate about the hospitality industry