QA Team Lead at Sertifi

| Chicago
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QA Team Lead

Sertifi offers an Agreement Platform built for businesses who need a more efficient and secure way to manage the full contract process. We simplify how businesses send and collect agreements and payments by bringing it all into one secure platform. Sertifi automates business processes, saves you time from performing repetitive tasks, enhances security and PCI-compliance, and provides customers an easy and convenient way to do business with your company. Thousands of businesses around the world use Sertifi to streamline their contracts and payment processes, recognize revenue faster, and increase job efficiency.   

We are currently seeking an experienced  QA Team Lead to join our growing Engineering Team and lead our existing automated quality assurance efforts as we continue to improve the experience of our Sertifi Agreement Platform (large-scale SaaS web application).   

In your role as Team Lead, you will be expected to continue developing your own skills through hands-on coding daily while mentoring and growing the skills of our existing team members.  If you are looking for a true player/coach role that retains hands-on development combined with an opportunity to mentor and lead a team then Sertifi could be your new home. 

You will work closely with other QA Engineers, Scrum teams, Security, DevOps and Product teams to build upon and improve the functional aspects of our existing automated testing efforts including integration of our automated testing into the DevOps lifecycle.  This is an opportunity to immediately contribute and see the results of your work in use by millions of our users across the globe. This position reports to our Engineering Manager in our downtown Chicago office.

Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice.  As it is deemed safe to return to the office, we will consider a hybrid approach to WFH and In-Office work.


Challenges You’ll Tackle:

Day to Day

  • Establish, document, and implement quality assurance automation best practices
  • Mentor and develop the skills of existing team members as well as continually improving your own automation and development skill set  
  • Work in an Agile environment where innovation, teamwork and creativity are the pillars of success across our 6 scrum teams
  • Hands on coding ability to create automation beyond just record and playback using specifically developed functions, adding control flow logic, analyzing UI elements and data structures
  • Ensure that every phase and feature of the solution is tested and that any potential issue is identified and fixed before the product goes live
  • Work with product and scrum teams to extract test scenarios from business requirements
  • Evaluate and document results of manual and automated tests into software release notes for our bi-weekly software releases
  • Develop, document, and maintain functional test cases and other test artifacts such as test data and data validation including test results
  • Work with the product, support, and customer success teams to replicate customer issues and application use cases when required

Leadership Expectations

  • Provide quality assurance expertise to fellow team members and other scrum teams on best practices and innovative approaches to testing our bi-weekly software releases
  • Represent your team at our bi-weekly Scrum of Scrums which includes each of our scrum team leads, security, DevOps, and product teams to report progress being made against the sprint deliverables and identify any roadblocks that quality assurance is facing
  • Ensure that our approaches to automated (and manual) testing are well defined, planned and executed
  • Foster a culture of self-organizing teams through delegation of tasks/projects to fellow team members
  • Own the assignment of testing workload into a release testing plan to be compiled and distributed at the beginning of every sprint
  • Collaborate closely with one (or more) of our 6 scrum teams to promote software quality standards

Future Challenges

  • Define and implement a long-term strategy and approach to both performance and stress testing at the API, micro-services, and database layers
  • Continue to champion the adoption of automated testing integrated into our DevOps lifecycle
  • Develop and implement an improved and repeatable process for defect tracking, logging, reporting, and trend analysis

What You’ll Need to Succeed:

  • Must have prior experience in both leading a Quality Assurance team, as well as hands-on experience in a QA role
  • A Bachelor’s degree in Computer Science or related discipline with 4 years of test automation experience developing and executing end-to-end tests for complex systems, preferably at a SaaS company
  • Solid experience using SQL to validate test results would be consider a must have skill
  • Proficiency with OOP languages such as Python, familiarity with C# or Angular 8 is a plus
  • Experience developing and executing manual and automated tests for complex web applications, preferably at a SaaS company
  • Expert understanding of web application design and debugging skills including micro-services.  You will need to be familiar with accessing data sources (Databases, Web Services, APIs)
  • Solid understanding of testing across distributed applications utilizing message bus technology and architecture
  • Experience utilizing distributed source control such as Git would be preferred
  • Exceptional communication, interpersonal and organizational skills with the ability to multi-task, meet deadlines and prioritize both your own and your team’s workload
  • Ability to solve complex problems in a systematic and organized way
  • Experience developing and maintaining formal test documentation and reports including quality assurance metrics
  • Experience with any of the following is a plus: Salesforce, Selenium WebDriver, Robot Framework, BrowserStack, SOAP and REST API testing (Postman and Ready API), JIRA, Confluence and qTest
  • Exposure to cloud platforms such as Azure as well as build and deployment automation (CI/CD pipelines) would be preferred

What’s in it for you:

You will work in a brand-new collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. You can expect to have dedicated head down coding time along with time set aside each month to work on your own Innovation projects. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program, casual work environment, weekly team lunches, company outings, and a convenient River North location close to public transit.

Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • AzureLanguages
    • ASP.NETFrameworks
    • ASP.NET CoreFrameworks
    • AngularFrameworks
    • Microsoft SQL ServerDatabases
    • Azure Cosmos DBDatabases
    • BalsamiqDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM


222 W. Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Sertifi

What does your typical day look like?

After getting some coffee and catching up on emails, I’ll typically have a few clients that need onboarding help! This consists of me discussing their workflows and what action is needed for them to be live using Sertifi. If we’re not discussing set up, I’m either training a team on how to use the system, or creating web portals for new clients!


Customer Success Manager

What are Sertifi Perks + Benefits

Sertifi Benefits Overview

You will work in a collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program, casual work environment, weekly team lunches and Starbucks runs, regular company outings, and a convenient River North location close to public transit.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Customized development tracks
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