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Salesforce Administrator

| Chicago

Who We Are:

Recently named one of Inc. Magazine’s 2018 Best Workplaces, Smokeball was founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What We Need:

We're looking for a Salesforce guru that is passionate about streamlining business processes. You will own the Salesforce system and work closely with internal stakeholders to drive process and system changes. If you consider yourself to be self-motivated, detail-oriented and great at solving ambiguous problems, we want to hear from you.

Over the course of a week, your responsibilities could include:

  • Performing testing and customization of objects, fields, record types, page layouts, approval processes and workflow and validation rules to serve company needs.
  • Designing reports and dashboards to visualize key business metrics.
  • Troubleshooting production issues in a timely manner and provide internal support when needed.
  • Overseeing integrated business applications and ensure they are functioning.
  • Enforcing data governance with roles, profiles, sharing rules, permission sets and groups.
  • Maintaining database integrity and accuracy via constant auditing, analysis and clean up.
  • Creating and maintaining documentation on processes, policies, and help-related materials for all users; providing internal training and ensuring workflows are being followed.
  • Proactively gathering user enhancement requests and coordinating weekly, monthly, and quarterly system enhancements.

Who You Are:

Company culture is the single most important ingredient to our success at Smokeball.  Our core values hang on our walls, are listed in our handbook, and are discussed regularly.  Our office thrives on positive feedback from our clients and team members alike and we really, really love small law firms.  As a member of the team, it is expected that you will care for your colleagues and our clients from day one and that you will work hard to identify areas we can improve in both aspects.  We expect open communication, an open mind, and mad ping-pong skills (okay, not a requirement but definitely a plus).

What You Bring:

  • 3+ years as a Salesforce Administrator
  • Salesforce Certified Administrator or Developer required; Salesforce Certified CPQ Specialist a plus.
  • Experience with programming languages such as SQL, JavaScript, HTML and/or Apex.
  • Demonstrated ability to conduct thorough needs analysis and implement solutions to drive business outcomes.
  • Excellent data management capabilities. Experience with Salesforce Data Loader required.
  • Strong communication skills, both verbal and written, with a willingness and patience to coach end users and troubleshoot issues.
  • Ability to critically review feature requests and make alternate proposals as warranted.
  • Effective at managing and prioritizing multiple tasks simultaneously.

What We Offer:

  • Culture: Named one of Inc. Magazine’s 2018 Best Workplaces
  • Work-Life Balance: 15 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time
  • Benefits: 401(k) match, gym reimbursement, transit assistance, medical/dental/vision/life, etc.
  • Massages: Free monthly massages provided by a licensed massage therapist
  • Kitchens: Stocked with breakfast items, snacks, and beverages
  • Happy Hours: Both in the office and at fun bars in the area
  • Games: Ping-pong, billiards, foosball, board games, video games, etc.
  • Transit: We’re located in downtown Chicago right near all Metra and CTA stops.


*Smokeball is an equal opportunity employer

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We're in the heart of downtown Chicago right at Adams & Wells. Whether you're commuting on the Metra, CTA, or the JFK, we're easy to find!

What are Smokeball Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
15-20 vacation days per year with a rollover of up to 10 days per year
Paid Volunteer Time
1 paid day off to spend volunteering at your favorite organization, or volunteering with Smokeball during one of the company volunteering events
Paid Holidays
6 company holidays per year, plus 4 floating holidays that employees can use however they'd like
Paid Sick Days
6 sick days per year with a rollover of up to 30 days per year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Investing in our employees is of the utmost importance to us. We are constantly striving to improve on our offerings and always ask for feedback from our employees.

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