Vail Systems, Inc.

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Senior C++ Software Engineer

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Senior C++ Software Engineer

Vail Systems is seeking a Senior C++ Software Engineer to develop next generation enterprise communications solutions designed for SaaS/Cloud, traditional premise-based, and hybrid architectures. As a member of the Engineering Team, you will design, develop, and deploy application solutions for the company’s expanding list of Fortune 500 clients using advanced speech and VoIP technologies including Session Initiation Protocol (SIP) and Real-time Transport Protocol (RTP). You would primarily support Vail’s FreeClimb product, a voice and messaging telephony API, by adding new features as well as maintaining, improving, and extending the platform.

The ideal candidate will have a strong C++ programming background and experience in the full software development lifecycle which includes design, development, documentation, unit testing, integration, debugging, and deployment. They should also have experience working with product teams to translate business needs into technical requirements and be able to communicate product status updates effectively with internal and external stakeholders. The candidate will also require knowledge of Kubernetes and Docker or similar container orchestration systems and deployment processes.

What you’ll do:

Develop and test software in a Linux environment using C++ (including C++14/17), as well as Boost and STL libraries for implementation of telephony services.
Utilize Git for version control.
Work with continuous integration pipeline tools like Jenkins/CloudBees.
Debug source code using GDB debugger and Valgrind.
Perform interprocess communication using various methods including shared resources and communication protocols like TCP and UDP.
Support scaled services architectures using multithreaded programming.
Design and implement APIs using REST principles.
Refactor existing code to enhance functionality and scaling.
Utilize data structures and ensure data integrity in multi-threaded environments.
Monitor performance of applications to ensure they meet required specifications.

Minimum qualifications:

A Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent experience.
4+ years of experience in a software development role using C++.
A strong background in Object-Oriented Programming.
Experience in event-driven programming.
Experience designing and debugging in a multi-threaded/concurrent environment.
Experience with data structures such as lists, trees, etc.
Experience building RESTful web services.
Experience with Linux and Linux tools.
Experience with UNIX command line and shell programming.
Experience with GDB debugger.
Experience with Docker and Kubernetes.

Preferred qualifications:

Experience working with telephony networks and related technologies such as Computer Telephony Integration (CTI), Interactive Voice Response (IVR), and VoIP (SIP/RTP).
Experience with relational databases and SQL.
Experience with NoSQL databases, such as MongoDB.
Experience with build tools such as CMake.
Familiarity in a JVM language, such as Java or Scala.
Familiarity with source control technologies such as Git, or cvs.
Familiarity with HTTP and JSON.
Familiarity with Golang.
Familiarity with a scripting language such as JavaScript or Python.
Familiarity with ticketing systems such as Jira.

About Us

The human voice is capable of conveying nuances and meaning that just can’t be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.

Organizational Culture

At Vail Systems we strive to cultivate a supportive culture of continuous learning where employees are encouraged to achieve both personal and team goals by providing innovative telephony solutions that enhance customer contact center experiences. We entrust our employees to work autonomously and also encourage contribution to the decision-making process in a highly collaborative environment where open communication is fostered amongst teams. Product development is centered around the end user to ensure Vail’s products are efficient, productive and add value for our clients.

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Bijal

Technical Project Manager

FOCUS MEETS FUN

Maintain a healthy work-life balance

Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.

My manager regularly checks in to see how I’m doing to make sure I’m not overworked or stressed.

Will Tangney

Software Engineer II

TACKLE ROBUST PROJECTS

A cutting-edge tech stack spurs progress

Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.

I enjoy having so many people to brainstorm with, as it enables everyone to further understand problems and identify potential issues ahead of time.

Akun Taniguchi

Technical Team Lead

SURROUNDED BY SUPPORT

Advance your career and empower others

Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.

It’s really important for me to feel like I’m part of a supportive and collaborative team, and our culture does exactly that.

What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture

Partners with nonprofits

We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.

Open door policy

OKR operational model

Pair programming

Open office floor plan

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Flexible work schedule

Remote work program

Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.

Diversity

Documented equal pay policy

Mandated unconscious bias training

We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.

Mean gender pay gap below 10%

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

Covers Health, Limited Purpose, Commuter, and Dependent Care.

Disability insurance

Dental insurance

Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.

Vision insurance

Health insurance

Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.

Life insurance

All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.

Pet insurance

Wellness programs

Team workouts

Mental health benefits

Access to ComPsych’s Employee Guidance Programs and services.

Financial & Retirement

401(K)

401(K) matching

Performance bonus

Charitable contribution matching