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Vail Systems, Inc.
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Senior DevOps Engineer

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Senior DevOps Engineer

 

Vail Systems is seeking a Senior DevOps Engineer familiar with maintaining internal software applications and deploying, operating and troubleshooting systems that are part of a 24/7 carrier-grade voice platform with soft real-time and low latency requirements. As a Senior DevOps Engineer, you will be expected to develop, test, and deploy applications to production environments. This role is team-oriented as you will collaborate with other highly technical engineering staff to support and deliver solutions for Vail’s clients.

 

The ideal candidate will have a strong system engineering and system administration background to successfully build and maintain tools for deployment, monitoring, log management, and other operations. The candidate will have experience automating and streamlining operations processes and be skillful at troubleshooting, debugging, monitoring, and testing.  This includes knowledge of the software development lifecycle and deployment procedures.  Additionally, the candidate will be organized, self-motivated, and adaptable.

 

 

What you’ll do:

 

  • Help streamline operations and processes by participating in weekly team meetings to present research, design, propose, and deliver innovative solutions.
  • Create project planning tickets in Jira, document requirements, demo new features and functionalities for stakeholders.
  • Collect logs and metrics from all systems that use Observability Integrations to provide useful insights to Vail’s users.
  • Operationalize new application and platform components, infrastructure, and critical systems.
  • Review and respond to ticket requests in Jira by troubleshooting issues on a 24/7 carrier-grade voice platform to find effective resolutions in client-facing scenarios.
  • Research and apply new industry technologies and evolving best practices in Vail’s DevOps practices.
  • Develop migration strategies for upgrading to new technologies.
  • Maintain compliance with security standards, such as PCI and HIPAA.
  • Support internal teams by assisting in deployments, feature integrations, and writing test suites.
  • Automate manual functions by writing scripts.

 

Minimum qualifications:

 

  • A Bachelor’s degree in Computer Engineering, Computer Science, or a related field.
  • 2-4+ years of experience working in a large-scale Linux/Unix environment.
  • Experience managing mid to large-sized server environments with strong high-availability requirements.
  • Proficiency in troubleshooting and debugging.
  • Scripting experience in Shell (Bash, zsh, etc.), Python, or Perl.
  • Technical understanding of virtualization and container architectures.
  • Experience with containerization tools such as Docker.
  • Experience with continuous integration, continuous deployment (CI/CD) tools, such as CloudBees or Jenkins.
  • Experience working with software engineers in a highly technical environment.
  • Excellent verbal and written communication skills.

 

Preferred qualifications:

 

  • Proficiency in Golang.
  • Proficiency with monitoring, logging, and orchestration solutions for cloud native architectures, such as Prometheus, ELK, Grafana and Kubernetes.
  • Experience with Elasticsearch, FluentD, and Kibana
  • Experience with Kubernetes in an on-premise datacenter.

 

About Us

The human voice is capable of conveying nuances and meaning that just can’t be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.

Organizational Culture

At Vail Systems we strive to cultivate a supportive culture of continuous learning where employees are encouraged to achieve both personal and team goals by providing innovative telephony solutions that enhance customer contact center experiences.  We entrust our employees to work autonomously and also encourage contribution to the decision-making process in a highly collaborative environment where open communication is fostered amongst teams.  Product development is centered around the end user to ensure Vail’s products are efficient, productive and add value for our clients. 

 

 

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Portrait of Bijal
Bijal
Technical Project Manager
FOCUS MEETS FUN
Maintain a healthy work-life balance
Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.
Bijal said Vail Systems offers a challenging yet welcoming atmosphere cultivated by insightful, helpful individuals. When she isn’t busy refining her software and project management skills, she enjoys connecting with her colleagues through the company’s pickleball league, which is her favorite employee-led group. Given the company’s focus on work-life balance, Bijal said she has plenty of chances to reenergize herself by spending time with family and friends and volunteering through Chicagoland’s Project Management Institute, where she holds a leadership position.
My manager regularly checks in to see how I’m doing to make sure I’m not overworked or stressed.
Portrait photo of Will Tagney
Will Tangney
Software Engineer II
TACKLE ROBUST PROJECTS
A cutting-edge tech stack spurs progress
Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.
Will Tangney’s workdays involve collaborating with various teams, brainstorming with peers and tackling robust projects. Currently, he’s working on developing Hydra, the company’s multichannel conversational AI platform. “We’re presently working on our next major release, which will add many exciting features,” Tangney said. While he’s motivated by the Hydra project, he’s equally energized by a new tool utilized in the company’s tech stack: the GraalVM Native Image compiler. This technology improves application performance by optimizing resource utilization and hardens application security.
I enjoy having so many people to brainstorm with, as it enables everyone to further understand problems and identify potential issues ahead of time.
Portrait of Akun Taniguchi with blue sky and mountains in the background
Akun Taniguchi
Technical Team Lead
SURROUNDED BY SUPPORT
Advance your career and empower others
Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.
Since joining Vail Systems as an intern, Akun Taniguchi has had many opportunities to showcase his talents and handle complex challenges. With support from his mentor, he was given the opportunity to transition into a full-time software engineering role, which eventually led to his current position as a technical team lead. Now, Taniguchi gets to stretch his leadership skills while working together with his peers on feature designs and more. “Teamwork is essential to achieving our goals and making a real impact, so this element of the culture really resonates with me,” he said.
It’s really important for me to feel like I’m part of a supportive and collaborative team, and our culture does exactly that.
Portrait of Bijal
Portrait of Bijal
Portrait photo of Will Tagney
Portrait photo of Will Tagney
Portrait of Akun Taniguchi with blue sky and mountains in the background
Portrait of Akun Taniguchi with blue sky and mountains in the background

What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Culture
Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation + Time Off
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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