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Senior Messaging Engineer (Remote- Anywhere in US)

| Chicago

 

Groupon connects millions of customers with businesses in their local community. We offer a constantly expanding catalog of local experiences, travel adventures, and an amazing collections of consumer products to purchase. At the same time, we provide tools that merchants can use to grow their customer base and manage their marketing reach. Community matters to us. We believe that great people make great companies and that starting with the customer always wins. 

 

Groupon is looking for Senior Messaging Engineer in our Production Ops team.

 

Responsibilities

 

  • Lead and perform problem recognition and analyze the root cause of messaging issues across all protocols (smtp, smpp, mobile push, mta-haproxy) engaging with their direct supervisor as required.

  • Recommend configuration changes based on acquired data to resolve delivery issues.  This would include adaptive delivery, host level and domain level changes.

  • Lead efforts on new product architecture and design decisions.

  • Participate in cross-functional efforts on collaboration in region to identify issues and increase inbox placement

  • Liaise with the below teams on Messaging & Delivery Operations

    • Messaging & Delivery Operations Team (MTA)

    • Messaging Operations Team

    • Deliverability Data Team

    • Rocketman Team

    • Push Marketing

    • EDW

    • Netops Team

    • Sys-eng

    • Other teams as required

    • Vendors as required

  • Engage and collaborate with email ops and deliverability teams to ensure optimal server performance and stability to maximize uptime and delivery rates.

  • Provide deployment reviews as required for messaging deployments in region or as assigned

  • Be available for a rotating on call schedule

 

Requirements

  • Appropriate technical background (bachelor in computer science, engineering or similar required).

  • 8+ years as a system administrator or messaging engineer.

  • 6+ years in a development role pushing new features/code in a messaging environment

  • Moderate level experience with all push notifications variants and SMS delivery operations.

  • Extensive (6-10 years) experience working with a large, production installation (+1 billion annual messages) with strict SLA and uptime requirements.

  • Extensive experience (6-10 years) with server deployment or tooling packages such as Chef, Puppet, or Ansible.

  • Extensive experience (6-10 years) with commercial MTA platforms/products -- PowerMTA, Momentum, etc.

  • Expert level understanding of DNS & how it affects delivery

  • Moderate level understanding of networking concepts and how it affects delivery

  • Willing to participate in on-call rotation

  • Ability to adapt communication content, message, and terminology based on the audience expressing ideas in a succinct manner using plain language

  • Ability to work independently with minimal supervision to reach team goals and proactively seek assistance as required

  • Flexible with changing priorities in a fast-paced environment

  • BSCS or equivalent work experience

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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