Site Reliability Engineer - Chicago at Collective Health

| Chicago
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At Collective Health, we put our users first. Our goal is to create a platform that is up and ready when and where they need it at their most vulnerable times.

Reliability Engineering at Collective health is a discipline combining software and systems engineering skills. We exercise this to build and run secure fault-tolerant distributed applications that exceed the challenges of the healthcare space. We extend and apply modern systems, software, architecture and development practices to give our customers a more reliable overall healthcare management experience. Collective Health Reliability engineers ensure that our internal and externally visible critical services are always there when our users need them. We do this by delivering on uptime guarantees, and managing capacity and performance.

The SRE mindset enables us to deliver better running production applications quickly and efficiently. We develop a broad understanding of how our systems relate to one another in order to use our abilities to engineer solutions to hard operational problems. Our focus is on automating away operational effort and complexity, blameless postmortems, and shifting from reactive responses to outages to proactive identification and mitigation of operational risks. These practices allow us to iteratively achieve highly reliable services that garner user loyalty and trust, but also keep our work interesting and dynamic day to day.

At Collective Health, we care about creating a culture of diversity, openness, and transparency, while engaging our intellectual curiosity, problem solving and risk analysis skills. This is vital to maintaining an agile engineering culture while putting a reliable user experience front and center. We bring together people with a wide variety of backgrounds and perspectives, while creating an environment where their passions can be supported, and mentored so they can learn and grow.

We’re building the next generation healthcare platform, and we’re always there to make sure our users have the fastest and most reliable experience possible. We’re proud to be on the leading edge of this important mission.

Responsibilities:

  • Measure monitoring availability, latency and efficiency to build an overall picture of system health
  • Scale systems through automation, and evolve systems by pushing for changes that improve reliability and velocity
  • Engage in and improve the development lifecycle of applications—from concept and design, through commit to production deployment, and beyond into operation and iteration
  • Practice sustainable incident response and blameless postmortems

Minimum qualifications:

  • BS degree in Computer Science or a related technical field involving systems engineering and/or coding, or equivalent practical experience
  • Passionate about solving challenging problems
  • Experience in one or more of the following programming languages: Java, Go (golang), Python, C, C++, Perl, Ruby or shell scripting.
  • Experience with Linux internals and/or network administration (e.g., filesystems, system calls, signals, process states, TCP/IP, routing, AWS VPCs, Firewalls, AWS Security Groups, IP Block Management)
  • Experience with algorithms, data structures, complexity analysis and software design
  • Container build, management, and orchestration

Desired qualifications:

  • Expertise in debugging and optimizing systems, and automating routine tasks
  • Interest and expertise in designing, analyzing and troubleshooting distributed systems and APIs
  • Methodical problem-solving approach, coupled with strong communication skills and an ability to own and drive projects to completion
Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than 200,000 members and over 45 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.
Collective Health is headquartered in San Francisco, CA, with additional offices in Chicago, IL, and Lehi, UT. Founded in 2013, Collective Health is backed by the SoftBank Vision Fund, DFJ Growth, PSP Investments, NEA, GV, G Squared, Founders Fund, Maverick Ventures, Mubadala Ventures, Sun Life, and other leading investors. For more information, visit us at https://www.collectivehealth.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Located right in the heart of River North by the Red, Brown, and Purple CTA lines, with countless nearby restaurants and entertainment options.

An Insider's view of Collective Health

What’s the vibe like in the office?

The vibe here in the Chicago office is one of chill focus. For the most part, you'll hear the tapping of keys and some soft conversation, with the occasional bubbling over of laughter. We like to get our work done here, but we love getting to know one-another. We're always happy to step away for a chat over coffee or a game of foosball.

Marc

Software Engineer

What does your typical day look like?

Daily work as an SRE includes anything that increases the reliability and stability of the Collective Health platform to make sure our customers have the best experience possible. Everything from huge cross-team initiatives like migrating to Kubernetes to really deep dives troubleshooting issues is possible - and I choose projects that interest me!

Katie

Site Reliability Engineer

How does the company support your career growth?

People here really root for each other’s growth professionally and personally, and they show it by working alongside you to help you do more than you thought you could. We make sure there is space to learn as you work and try new things, and when you do well with them, you get concretely recognized for it.

Hannah

Software Engineer

How do you empower your team to be more creative?

We strive to foster a psychologically safe culture in order to feel free to share all our ideas, allowing even crazy whims and hunches to be molded and shaped by in-depth discussion and collaboration until they reach their full potential. No question is a stupid one, and we all have valuable input.

Matt

Software Engineer

What are some social events your company does?

From the vaguely familiar whirlyball to the always-embarrassing karaoke happy hour, we like to keep things fun and not take ourselves too seriously. We’ve even subjected ourselves to a hot sauce eating challenge, just for fun. Our team also has a regular “game night” where we play anything from Settlers of Catan to Mario Kart.

Patrick

Senior Product Manager

What are Collective Health Perks + Benefits

Collective Health Benefits Overview

We pay 100% of employee premiums for medical, dental, and vision plans. We also offer a wellness stipend, flexible time off, help with your commute, life insurance, a retirement plan, and plenty of perks to keep you happy, healthy, and engaged.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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