Customer Success Manager (Risk and Compliance)
Customer Success Manager - Chicago or US-Remote
LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers.
We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.
What you’d achieve:
- Own new customer onboarding for assigned accounts end-to-end: from kickoff, process design, build, training, and rollout
- Build and maintain strong relationships with customers and become a trusted advisor throughout the onboarding process
- Listen intently to customer pain points and connect their needs to LogicGate product features, with a heavy focus on value creation
- Become an expert user on the LogicGate platform and know the product, both inside the organization and externally facing
- Configure customized use cases on LogicGate based on customer requirements
- Conduct highly effective meetings with customers over web conference
- Assist customers with issue resolution and report bugs identified by customers to the development team
- Provide feedback and intelligence to Product team to identify new potential features and functions
- Conduct webinars and assist in content creation (whitepapers, blog posts, etc.)
- Assist Sales team with custom builds of the platform for demonstrations from time to time
The value you’d bring:
- Bachelor's degree
- 3+ years of experience in management consulting, customer success, or sales engineer roles
- Experience in GRC, risk management, compliance, or audit
- Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
- Passion for SaaS applications – able to understand the value and limitations of the LogicGate platform, front and back
- Great people skills – ability to quickly understand your audience and tailor the right message to them
- Proficient in conducting and tailoring software demonstrations and product training sessions
- Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are important
- A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how LogicGate can help
- Desire to scale an early-stage startup and work hand-in-hand with co-founders
What we have to offer:
- Time Off
- 18 Days PTO + 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.)
- 5 physical/mental health days (sick days)
- Equitable Parental Leave Policy
- Healthcare
- Blue Cross Blue Shield for Medical, Dental and Vision
- LogicGate covers 80% of employee premiums
- 401(k) Match Program
- Flex Rewards
- Monthly funds on Zestful debit card
- Partial ownership of company through stock options
Here are just a few things we’ve been up to recently:
- We secured $24.75M in Series B Financing in December 2019 to help us continue our mission
- We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
- We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020
Oh, and we have a lot of fun while we’re at it. You’ll have the chance to participate in things like company-led charity involvement, monthly employee events, and regular Friday happy hours—plus a lot more.
LogicGate is dedicated to creating a community of diverse professionals, as we believe this creates a strong sense of belonging which ultimately enables our business to succeed. We are passionate about creating safe, inclusive spaces for all those who come through our doors! We’re proud to be an equal employment opportunity employer who does not discriminate on the basis of race, gender, sexual orientation, gender identity, age, national origin, disability, religion, veteran or military status, or any other protected status.