Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

Sr. Email Data Specialist

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Sr. Email Data Specialist

Role Summary

As Sr. Email Data Specialist, you will solve complex technical data challenges such as integrating multiple data systems via multiple protocols. Your knowledge of databases, programming languages, and web technologies will allow you to translate business requirements into detailed data storage system designs in order to bring both trigger and transactional emails in-house through optimal ETL processes. You will be responsible for testing, troubleshooting and auditing before and after the ETL processes go live. You will work closely with IT/ES resources to design, implement and QA the email team’s ETL process. In addition, you will support email production work and be the team’s main liaison when it comes to the email team’s data warehouse structure and data sources. You will play a key role when transitioning to a different ESP if that occurs.

Principal Duties & Responsibilities

  • Gain in-depth knowledge of current Grainger data warehouse structure and data sources as they relate to email marketing processes
  • Analyze and digest what the email team wants to accomplish with its data and design and maintain optimal ETL process to support data hierarchy for trigger and transactional emails.
  • Translate email ETL business requirements into detailed data storage system designs
  • Communicate business needs, goals and design requirements clearly and efficiently with IT/ES partners
  • Manage successful receipt and processing of required data files to support the ETL process. Develop audit processes to alert team of failures.
  • Test and troubleshoot data storage system designs before going live
  • Support the development of customer-centric email strategies based on data driven customer needs, company goals, and analytics in line with Email Marketing Team strategy.
  • Collaborate with digital marketing, content and design teams to build and optimize email executions that will both fulfill the customer need and advance business and marketing objectives
  • Manage seamless end-to-end email campaign production and execution, including KPI identification, campaign set up, list segmentation, automated trigger campaigns, deployment and reporting.
  • Manage troubleshooting of HTML rendering and coding issues to optimize inbox email delivery.
  • Manage email deliverability, ensuring high inbox deliverability rate for all email campaigns. Ensure adherence to email best practices to achieve this.
  • Execute customer-centric email strategies to improve overall channel performance, including creative optimization, A/B Split testing, and developing automated and triggered campaigns. 
  • Remain current and informed on industry trends, new offerings and interactive technologies with emphasis on email personalization.

    Requirements:

  • Bachelor’s Degree in Computer Science or Technical Equivalent
  • 4+ years of experience in high volume email marketing, preferably B2B, using a top tier ESP (e.g. Epsilon, Responsys, or Salesforce/Exact Target)
  • HTML/CSS, Java, Scripting/Programming, XML, open source - intermediate to advanced level preferable
  • Advanced SQL development & ETL design, implementation and testing experience
  • Extensive experience troubleshooting and solving complex technical problems
  • Excellent verbal and written communication skills – ability to articulate and convey technical concepts to both business and IT/ES partners
  • Working knowledge of responsive design, dynamic content and email best practices.
  • Experience testing email message rendering across email clients, browsers and computer/mobile devices
  • Experience with segmentation, high-volume list pull, and email delivery processes
  • Able to exhibit strong collaborative and team working skills, including providing constructive input in a team environment.
  • Comfortable with fast-paced working environment; and work under pressure with tight deadlines
  • Proactive, can-do approach to problem-solving. Solutions consider outside-of-the-box alternatives.

    Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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