Staff Site Reliability Engineer

| Chicago
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We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical. 

Site Reliability Engineering at Collective Health combines software and systems engineering skills. We apply modern infrastructure, systems, software, architecture, and development practices to give our customers a more reliable healthcare management experience!.

Partnering with engineering teams, Infrastructure Site Reliability Engineers build on public cloud services to deliver a comprehensive platform that enables our developers to rapidly deliver high-quality, impactful, scalable, and reliable services. As a broader group of Site Reliability Engineers including those passionate about infrastructure and those embedded in other engineering teams, we collaborate and identify themes and solutions to benefit Collective Health at large, engage in activities and retrospectives, and relentlessly support one another.

Together, we’re building the next generation healthcare platform, and proud to be on the cutting edge of this important mission!!.

What you'll do:

On any given day you may need to...

  • Collaborate on and/or lead engineering efforts from requirements to production, solving problems of developer productivity and presenting complex technical concepts to the team, engineering org, and leadership audiences.
  • Write code that is well-tested, easily understood, and maintainable by others.
  • Fix complex production issues related to availability or performance, even if they are outside your comfort zone.
  • Apply software engineering principles to the operations of our systems in order to reduce toil.
  • Help our internal customers tackle their problems in as efficient and future-proof a manner as possible.
  • Build and execute plans that ensure our existing infrastructure remains up-to-date, compliant, and secure.
  • Work independently and autonomously.
To be successful in this role, you'll need:

Imposter syndrome is real. If you are hesitant to apply because of not checking all the boxes, or you’ve had a less-traditional pathway into Site Reliability Engineering, we encourage you to still apply and mention why you believe you’d be a fit for the role.

  • 10+ years of work experience in DevOps, Site Reliability Engineering, or Software Engineering.
  • Ability to drive projects that involve multiple internal and external partners to completion.
  • Experience creating and monitoring SLIs and SLOs in order to set and remain within error budgets.
  • Proven technical domain leadership: decomposing tasks, setting priorities, triaging incoming bugs and requests.
  • Experience in supporting customer-facing production systems and responding to incidents as part of an on call rotation.
  • Knowledge of data structures, algorithms, distributed systems, and information retrieval.
  • Experience developing in two or more general purpose programming or scripting languages, including but not limited to: Java, GoLang, JavaScript, Groovy, Python, Shell Scripting.
  • Expertise in management and use of relational databases including.
  • Experience in solving diagnosing and resolving incidents that involve application, OS, network, infrastructure, partners, people, and process.
  • Experience the following areas of software development: refactoring code, build infrastructure, debugging, building tools and testing frameworks.
  • Understanding of networking concepts such as routing, firewalls, load balancers, and secure communication -- especially in the context of cloud infrastructure.
  • Methodical problem-solving approach, coupled with strong communication skills and an ability to own and drive projects to completion.
  • Proven technical mentorship and ability to increase the abilities of those on and outside the team.
Preferred
  • Experience leading projects that demonstrate strong proficiencies in infrastructure, architecture, and software. Examples may include 3rd party API integrations, disaster recovery plans, cloud migrations, automation of manual or fragmented operations processes, containerization of services.
  • Experience with at least one of the following or similar technologies, including: Kubernetes, Postgres, etc, Elasticsearch, or related scheduling and persistence services. Apache Kafka, or related eventing systems.
  • Familiarity with using Infrastructure as Code technologies (eg. Terraform, Ansible)
  • Good understanding of private and public cloud design considerations and limitations in the areas of infrastructure, distributed systems, data storage, Linux-based operating systems, and security.

At Collective Health, we care about creating a culture of diversity, openness, and transparency, while engaging our intellectual curiosity, problem solving and software engineering skills. This is vital to maintaining an agile engineering culture while putting a robust user experience front and center. We bring together people with a wide variety of backgrounds and perspectives, while creating an environment where their passions can be supported, and mentored so they can learn and grow.

Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected]

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Located right in the heart of River North by the Red, Brown, and Purple CTA lines, with countless nearby restaurants and entertainment options.

An Insider's view of Collective Health

What’s the vibe like in the office?

The vibe here in the Chicago office is one of chill focus. For the most part, you'll hear the tapping of keys and some soft conversation, with the occasional bubbling over of laughter. We like to get our work done here, but we love getting to know one-another. We're always happy to step away for a chat over coffee or a game of foosball.

Marc

Software Engineer

What does your typical day look like?

Daily work as an SRE includes anything that increases the reliability and stability of the Collective Health platform to make sure our customers have the best experience possible. Everything from huge cross-team initiatives like migrating to Kubernetes to really deep dives troubleshooting issues is possible - and I choose projects that interest me!

Katie

Site Reliability Engineer

How does the company support your career growth?

People here really root for each other’s growth professionally and personally, and they show it by working alongside you to help you do more than you thought you could. We make sure there is space to learn as you work and try new things, and when you do well with them, you get concretely recognized for it.

Hannah

Software Engineer

How do you empower your team to be more creative?

We strive to foster a psychologically safe culture in order to feel free to share all our ideas, allowing even crazy whims and hunches to be molded and shaped by in-depth discussion and collaboration until they reach their full potential. No question is a stupid one, and we all have valuable input.

Matt

Software Engineer

What are some social events your company does?

From the vaguely familiar whirlyball to the always-embarrassing karaoke happy hour, we like to keep things fun and not take ourselves too seriously. We’ve even subjected ourselves to a hot sauce eating challenge, just for fun. Our team also has a regular “game night” where we play anything from Settlers of Catan to Mario Kart.

Patrick

Senior Product Manager

What are Collective Health Perks + Benefits

Collective Health Benefits Overview

We pay 100% of employee premiums for medical, dental, and vision plans. We also offer a wellness stipend, flexible time off, help with your commute, life insurance, a retirement plan, and plenty of perks to keep you happy, healthy, and engaged.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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