Voice Telecom Product Engineer at Cloud5 Communications

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The Voice Telecom Product Engineer position performs the analysis and design activities related to a medium to high level of network and VoIP architecture and includes responsibility for the daily management of Cloud5’s VoIP products, provisioning of new services & product development. This position requires the ability to move rapidly between multiple projects and various levels of tasks. This position requires a strong technical background, general business knowledge, and the ability to routinely interact with various staff, management and customers. This individual must be able to work independently and drive to improve processes and technology within the department and the businesses growth strategy.


  • Medium to high-level problem-solving support, analysis and resolution
  • Provide medium to high level technical support for all aspects of the voice infrastructure including Voice Soft Switches, Session Boarder Controllers and Management Platforms.
  • Develop plans and strategies to improve performance and reliability to systems, develops proof of concepts (POC).
  • Work directly with technical staff, engineering and business personnel, documenting all changes to voice network.
  • Work with Sr. Voice Engineer on projects that involve voice infrastructure support
  • Expected to manage and address mid/large-size projects independently and coordinate team member participation as needed.
  • Project and status communication for Bulk Phone Roll Outs and DID Phone Number Porting
  • Communicates change management with customers


  • Bachelor’s degree in Computer Science or related field 
  • 4-plus years of VoIP / IT related experience


  • 4-plus years of hand's-on Asterisk experience 
  • Hand's on experience programming/setting up Polycom Soundpoint or VVX series phones 
  • Expert Linux / Unix admin skills is very desirable
  • CCNA, CCNP, CCIP, CCDP, CCVP certification desirable
  • Expert understanding of Network and Voice concepts and terminology to include, VLANS, Interior and Exterior Routing Protocols (OSPF,BGP), Voice over IP (SIP, H323), Voice Switch Configuration (Asterisk, Enswitch, Meta Switch, SANSAY), Quality of Service(COS/DSCP), WLAN, MPLS, DNS, DHCP, Data Center Design
  • Expertise in network security and cross functional security related to Voice Infrastructure
  • Expertise in integrated voice, data and video solutions design and support, including paging systems, Mediatrix products, T-1's, ATA's, fax protocols, etc.
  • Expertise in VoIP monitoring/debug tools (VoIP Monitor) and Wire Shark analysis
  • Experience in large IP telephony deployments and voice carrier soft-switches
  • Competency with Routing and Switching protocols, design concepts and configuration
  • Competency on firewall and Internet content filtering solutions
  • Strong verbal communication and technical writing skills


  • We are in the vibrant West Loop neighborhood with easy accessibility to mass transit as well as food/drink options
  • Building access to rooftop deck for summer meetings, lunches, and company get togethers
  • Multiple medical/dental/vision health benefit options offered
  • 401(K) savings plan with company match
  • Competitive PTO
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases


Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways.

An Insider's view of Cloud5 Communications

What does your typical day look like?

My typical day starts out with a daily stand call in the morning. Within this call we delve details on issues and projects that we are working on and note any progress or road blocks. A majority of my projects have been breaking down our existing monolithic systems and turning them into manageable microservices.


Senior Software Developer

How does the company support your career growth?

Cloud5 helps support my career by taking a personal interest in their employees which helps us plot a career path within the company, so we can better visualize our future within the company.


Manager, HSIA Operations

How do you make yourself accessible to the rest of the team?

We have regular “all hands” meetings where anyone can ask a question or make a suggestion, which works great, but I want our folks to know that they can just as easily shoot me an email or stick their head in my door. People are what makes organizations great … and we need to cultivate dialog and openness as part of our culture to be successful.



What are Cloud5 Communications Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer medical and dependent care flexible spending accounts that helps employees cover out-of pocket expenses with pre-tax contributions.
Disability Insurance
Disability insurance covers 60% of annual salary up to $1500 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Cloud5 provides employees with a 401(k) matching plan managed by Principal. We match 50% of contributions up to 6% of an employee's annual gross pay with immediate vesting.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees and subsidized Divvy bike membership.
Company Outings
Cloud5 hosts company outings Semi-annually.
Happy Hours
Professional Development Benefits
Lunch and learns
Cloud5 hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
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