What We Do

Uptake helps industrial companies digitally transform with open, purpose-built software that delivers outcomes that matter. Built on a foundation of data science and machine learning, our vision is to create a world that always works — one where the machines and equipment we depend on daily don’t break, and industrial companies are once again the creators of economic growth and opportunity.

What You'll Do

The goal of the Customer Success organization is to create a delightful customer experience and deliver business outcomes for customers through value added services leveraging Uptake’s platform, applications and partner ecosystem.

As VP, Solutions Design and Development in the Customer Success organization, you will lead the cross-functional teams responsible for building all custom solutions, repeatable business solutions and product extensions on top of our platform and products to deliver outcomes and value to our customers. The ideal candidate for this role possesses strong leadership skills and has a successful track record of collaborating with Sales/Pre-sales, Solutions Managers, Enterprise Architects, product and engineering teams to deliver customer solutions. This candidate inspires and motivates others, and loves to win and celebrate success.

Responsibilities

• Work closely with Chief Success Officer, Customer Success COO and other Uptake leadership team to set vision for the Solutions team
• Act as executive technical lead for customer engagements
• Lead strategy and execution for all teams in the Solutions organization including Solutions Engineering, Enterprise Architects, Solutions Managers, UX, and Data Science teams
• Collaborate closely with Product & Tech counterparts to ensure Customer Success solutions and extensions are complementary to Uptake’s core platform and products
• Collaborate with Pre-Sales, Commercial, and Implementation teams to select and scope projects aligned with Customer Success and Uptake’s strategy
• Drive high quality technical execution and development
• Coach team members for organizational development while supporting personal career development goals
• Continue to challenge status quo in terms of development process and best engineering practices. Promote healthy debates around new tools and processes and champion changes that have a positive impact
• Foster fun, friendly, challenging, and collaborative team environment for retention and recruiting

Qualifications

Required:

• 15+ years of enterprise software management experience
• 5+ years of professional services, consulting or other customer-facing role
• Proven leadership skills and ability to motivate others
• Familiarity with test-driven development and best practices
• Strong written and verbal communication skills is a must
• Highly self-motivated with strong analytical problem-solving skills
• Curiosity and eagerness to learn and improve on existing approaches
• Demonstrated knowledge of web development frameworks such as Ruby on Rails or Python, Django, and web frontend frameworks such as AngularJS or React

Preferred:

• Strong understanding of concepts and technologies behind big data and predictive analytics, predictive maintenance and the Industrial Internet of Things 
• Curiosity to continue to explore new technologies in the market that may strengthen our platform
• Startup/Lean Enterprise mindset 
• BS in computer science or related field

Why Work Here

Uptake is a values-driven organization, and we are excited about what we do. We’re flexible, honest, hardworking, and collaborative. As a team, we bring our diverse backgrounds, beliefs, and experiences together to solve tough, important problems. We support and challenge one another to bring out the best in each of us, and we might have a little fun along the way. We’re also proud to be one of Chicago’s best places to work in 2018 according to Forbes and Great Place to Work Institute.

We offer generous benefits including health, dental, vision, parental leave, 401K match, and unlimited vacation. We are lifelong learners, and our Uptake University program offers training and professional development on a wide variety of topics. We also have employee-led community groups including Women@Uptake, Pride@Uptake, Science@Uptake, Parents@Uptake, and many more. Learn more at https://www.uptake.com/careers.

Don't take our word for it. We’ve been lucky enough to get the honor of being a two-time CNBC Disruptor 50 honoree, a World Economic Forum Technology Pioneer and are ranked in the top 25 of the Forbes Cloud 100.

Applicants must be authorized to work in the U.S.

 Uptake welcomes and encourages applications from all individuals, without regard to any prohibited ground of discrimination, including from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.