Accounts Receivable Specialist

 
Neon One was founded with the mission of becoming the most comprehensive and authentic technology ecosystem for nonprofits.  The team has worked for and with nonprofits for decades and is dedicated to transforming the way nonprofit organizations’ missions are supported with software and services built for results.  The growing ecosystem, comprised of Neon One companies as well as 30+ technology and service partners, is dedicated to helping nonprofit organizations solve their end-to-end technology needs and grow their missions.

We’re a passionate team of dedicated and experienced nonprofit professionals who are constantly working to make the world a better place.  The Accounting team is hiring for an Accounts Receivable Specialist.  Our team is responsible for billing, collections and accounting of four companies.

Responsibilities:

• Serve as the point of contact for all Neon One customers by answering billing questions and addressing client’s concerns in a timely manner using our ticketing system.
• Maintain accuracy of records and auxiliary data in their respective software applications.
• Generate invoices specific to customer accounts.
• Process customer payments and initiate enrollment into automatic billing.
• Identify delinquent accounts, manage the dunning process and initiate outreach efforts to encourage timely payments.
• Engage in weekly collection calls on past-due invoices.
• Troubleshoot and resolve billing errors as they arise.
• Learn new skills based on job requirements

We’re excited about you if you have:

• Four year college degree or equivalent work experience
• Customer service experience is required
• Excellent problem-solving skills
• Experience with ZenDesk and NetSuite is a plus
• Attention to detail
• Robust written and communication skill set
• Excellent interpersonal and collaborative skills
• Basic understanding of phone and email communication 
• Strong time management skills with ability to work quickly and accurately
• Flexibility to adapt quickly in response to changing needs
• A passion for nonprofits

About Us

• Neon One was founded with the mission of becoming the most comprehensive and authentic technology ecosystem for nonprofits. Combined, NeonCRM, Arts People, CiviCore & Rallybound support 5000+ nonprofits and helped them raise over $1+ billion so far this year.
• We are committed to advancing equity, pursuing diversity, and fostering inclusion. We pride ourselves on our collaborative office environment that welcomes and encourages fresh ideas and challenges you to make an impact. 
• We offer great benefits, including health/ dental insurance, vacations, sick days, family leave, 401k with company match, FSA...and a well-stocked kitchen!
• We believe in giving back so much so that we made it into an official benefit! You can use one workday each month to volunteer with any nonprofit in your community.
• Our employees are passionate about making a difference and they are our most valuable asset. Come see what it's like to add value to a mission driven company!