Associate Consumer Fraud Analyst
Responsibilities
Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, the fraudulent generation of referral credit, or disingenuous complaints
Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activity
Collaborative work with Risk Management teams responsible for preventing merchant fraud and for recouping written-off funds
Responsible for all consumer and internal claims that cannot be resolved by Merchant Escalation Specialists, Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
Train customer service and merchant-facing departments on best practices on how to handle potentially fraudulent transactions or high risk products
At the request of law enforcement, compile evidence and data for legal subpoenas
Contact banks to verify transactions processed through merchant accounts
Complete ad hoc projects given by their direct manager and/or team lead
Requirements
Bachelors degree required
1-3 years experience in retail or online e-commerce
Experience in fraud, risk management, or merchant services specifically with chargeback/retrieval responses, dispute resolution, and card compliance
Knowledge of working with various transaction & risk systems (computer)
Understanding of Microsoft Excel
Team player who thrives in fast paced and high profile environment
Effective written and verbal communication skills
Excellent time management skills
High attention to detail
Ability to self-start and self-direct in an unstructured environment
- Comfortable making creative judgment calls
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.