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Director, Financial Operations

| Chicago

The Director of Financial Operations is a key role responsible for leading three transactional accounting teams to ensure high levels of quality, service and compliance while operating in a cost-effective manner. This role reports directly to the VP/Controller and owns the accounts payable, payroll, cash management/banking, billing and accounts receivable/collections processes. The Director partners closely with the accounting, reporting, human resources, operations and enterprise applications teams to ensure our transactional accounting processes support US GAAP accounting rules and SOX internal controls over financial reporting. This role will also partner with senior sales and operations leaders to identify and drive process improvements that support key business initiatives, including revenue growth strategies.

Responsibilities include the following:

  • Manage, coach and develop a team of 25 professionals including 3 direct reports
  • Build strong, credible relationships with senior leaders and critical stakeholders across the company; operate as a trusted advisor and subject matter expert
  • Influence and foster trust with stakeholders at all levels while creating and managing strategic partnerships, especially with sales and operations
  • Collaborate with key stakeholders during the monthly close process to resolve transactional accounting process issues and manage escalations
  • Maintain key external relationships with financial institutions, external auditors, and other institutions that are relevant to the financial operations of the organization
  • Work closely with the sales and operations teams to identify financial system and process solutions for revenue initiatives and ensure billing and receivables are accurate and complete
  • Work closely with the Treasurer to analyze and forecast cash flow needs of the business
  • Review key transactional accounting deliverables that support the monthly close and annual audit processes
  • Ensure SOX internal controls compliance for all accounting operations teams
  • Identify and lead improvements to system enhancements or approval workflows and collaborate with the internal business teams and managers to implement the necessary changes
  • Lead and coordinate various special projects including:
    • Acquisition-related integration of financial systems and processes, which may include payables, payroll, billing and collections
    • Developing and implementing process improvement and cost savings initiatives as required
    • Assist in financial, treasury and ecommerce system enhancements
    • Ensuring alignment of accounting operations systems and processes to support the adoption of new accounting standards, such as ASC 606, Revenue from Contracts with Customers
  • Responsible for the professional development of team members
  • Lead employee engagement initiatives within the accounting operations teams


  • Outstanding interpersonal skills with experience in developing, mentoring and creating a team environment
  • Ability to partner with cross-functional groups to drive and influence business solutions
  • Strong process-oriented mindset, analytical and problem-solving skills
  • Attention to detail and strong organizational skills
  • Ability to manage multiple projects and multitask in a cross-functional environment
  • Strong understanding of internal controls and processes
  • Be a critical thinker with the ability to recognize and solve complex problems, independently
  • Continuous improvement mentality; ability to identify inefficiencies and seek out opportunities to implement best practices via business processes or technology enhancements
  • High energy, positive, collaborative and approachable work style
  • Excellent communication skills (written and verbal) and ability to present information to senior management
  • Ability to effectively interact with all levels of employees and management
  • Proficiency in Microsoft Office applications, especially Excel


  • Bachelor’s degree in Accounting or Finance
  • MBA and/or CPA is highly preferred
  • 8-12 years of relevant accounting/finance experience with a strong background in public accounting preferred
  • Minimum of 3 years of management experience
  • Experience with PeopleSoft, Salesforce and Concur a plus
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300 S Riverside Plaza, Chicago, IL 60606

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