Showpad
Showpad helps prepare sellers, engage buyers, and optimize performance with insights.
Chicago, IL

Global Director, Revenue Operations at Showpad

| Chicago
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About ShowpadAt Showpad, we’re focused on empowering others to be at their best. As a business, we provide sales and marketing teams with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. And as an employer, we provide our employees with opportunities to grow, make a meaningful impact and bring their authentic selves to work. Our culture stems from our values which center on achieving maximum impact for our customers and being our authentic selves in all that we do. We make decisions with results in mind, while ensuring we create a workplace environment that fosters global collaboration, diversity and passion for what you do. We’re a team of authentic, good-natured ass-kickers and we’ve been recognized as a top workplace by Built in Chicago and Inc. Magazine.Founded in 2011, Showpad is now a team of more than 450 people working from our headquarters in Ghent and Chicago or regional offices in Brussels, London, Munich, Portland San Francisco and Wroclaw. About the RoleThe Global Director of Revenue Operations will lead the Field Operations & Data Automation team that supports the Global Go-to-Market (GTM) team in every aspect of the execution of our go-to-market strategy. This leader will become the thought partner and "go-to" problem solver for  US GTM leadership, delivering recurring operational execution alongside dynamic project work. This leader will be responsible for the development of operational deliverables, supporting strong operating rhythms of planning, execution, and performance reviews. The right candidate possesses domain expertise in SaaS business models.As a key resource on the Revenue Operations team, and reporting to the Head of Global Revenue Operations, the Director will have a critical impact on the inner workings of our rapidly growing revenue organization, and the strategies, processes, and systems that support growth. The ability to present data-driven narratives and influence leadership are very important to Showpad’s continued growth.Responsibilities of a Global Director, Revenue Operations at Showpad
  • Deliver recurring cadence of high impact data-driven insights and metrics reporting to Sales, Customer Success, and other leadership
  • Be a resource and collaborative partner for end-users across the US go-to-market organization, including US leadership
  • Assist the sales forecasting, planning, and other processes used within the revenue organization
  • Responsible for managing the operating rhythms of the US sales teams
  • Partner with GTM management to oversee day-to-day process execution and adherence to policies, identify problems, recommend/take corrective action, and communicate performance results and/or changes throughout the sales organization and cross-functional business unit team.
  • Proactively monitor and maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
  • Partner with cross-functional teams on sales GTM process, tracking and administration
  • Comprehensive experience with Salesforce.com architecture
  • Own the tech stack of the Revenue org: evaluate, implement, adopt and improve
  • Maintain data governance and quality assurance
  • Lead and continue to build/mentor a leading Field Operations team globally
Requirements
  • Bachelor degree required (preferably in Business, Operations, similar)
  • 7+ years of relevant experience in Revenue or Sales/Customer Success Operations 
  • Previous professional experience in SaaS
  • Extensive knowledge of Salesforce.com which includes CPQ experience
  • Experience with tools like Google Suite, Outreach, ZoomInfo, LeadIQ, Marketo, Salesforce, 6Sense and Looker is preferred
  • Demonstrated professional writing and communication skills for executive audiences
  • Consistently operate in an attitude of partnership and collaboration. Develop strong relationships in all organizations and promote Showpad’s core values
Skills and Qualifications we are looking for
  • Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing to deadlines where adaptability is imperative
  • Experienced people manager
  • Data-driven with a commitment to process improvement. Passion for process and experience scaling processes with an aptitude for working with data, e.g. Salesforce Reports and Dashboards, Microsoft Excel and/or Google Sheets wizard
  • Requires an excellent understanding or experience of standard business practices related to Revenue Operations processes and systems (sales cycle, Salesforce.com, reporting, forecasting, and territory management).
  • Deep experience across design, implementation, and ongoing improvement of a full funnel SaaS tech stack.
  • Enjoys “getting their hands dirty” by digging into complex operational problems
  • Positive, high-energy attitude, independent, and takes ownership of all tasks from start to finish. Acute attention to detail
  • Highly collaborative, team-oriented, and comfortable leading cross-functional projects
  • Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a diverse and distributed team
  • Critical thinking skills to translate sometimes ambiguous business needs into effective customer communications and solutions
What You Can Expect From ShowpadOur culture is centered on our values: be humble, take ownership, be passionate, be transparent, keep it simple and grow together. Global collaboration is in our DNA and we're committed to immersing ourselves in a truly diverse environment where differences are not only welcomed, but valued.
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Where we are

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • jQuery UILibraries
    • ParseLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • CaffeFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Showpad Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Operations Manager

How does the company support your career growth?

Showpad does a great job communicating about open opportunities across the organization. Even more importantly, they're willing to work with you to find the right fit for your skills and your career goals. Showpad sets you up for success and that's what sets Showpad apart. They care about your career path as much as you do!

Dustin

Associate Solutions Engineer

What is your vision for the company?

At Showpad, we know that the best buyer experience wins. Our mission is to empower sales and marketing to sell the way buyers actually want to buy.

Louis

President & Chief Product Officer

Showpad Careers in Chicago
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