Industry & Customer Advocacy Specialist II
At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
As an Industry & Customer Advocacy Specialist, you will be responsible for building Relativity’s brand reputation by telling customer stories, and helping build strategic industry relationships with analysts and third-party experts that tie into Relativity’s overall marketing initiatives and strategies.
Responsibilities
- Build and manage a strong pipeline of customer advocates, conduct interviews, and write about success stories
- Prepare reports and determine metrics for ensuring effectiveness of marketing plans
- Assist efforts around various internal and external analyst relations communications; including inquiries, briefings, distribution of important reports, and evangelizing resources internally
- Work closely with the marketing, sales, and internal communications teams to ensure alignment on key messages
- Write detailed promotional plans for strategic use of customer wins
- Assist with the programming and promotion of industry sessions for our annual user conference, Relativity Fest, as well as other major conferences throughout the year
- Provide customer wins as needed for keynote presentations, internal meetings, etc.
- Work closely with internal teams to craft effective and consumable outgoing messages
- Keep up with current e-discovery and related industry trends to ensure effective communications
- Ensure all external communications adhere to standards and are aligned with Relativity’s strategic objectives
Qualifications
Minimum Qualifications:
- BA/BS in Communication, Public Relations, Journalism, or at least three years’ experience in a marketing, communications, corporate branding, or a writing-focused role
- Learn about Relativity and our products, earn a base-level certification within 180 days
Preferred Qualifications:
- High-level technical acumen; must be able to understand and effectively communicate complex, technical ideas to general audience
- Excellent oral and written communication skills
- High-touch customer service
- Meticulous attention to detail and strong proofreading capabilities
- Proven history of initiative, creativity, and self-motivation
- Excellent collaboration skills across interdisciplinary teams
- Superior organizational skills
- Proficient with MS Word, Excel, PowerPoint, and Outlook
- Ability to thrive in a fast-paced, deadline-driven, team environment with shifting priorities
About Us
Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.
If you’re ready to grow with us, we’d love to hear from you.