About the role:
The role of this intern would include responsibilities across the Implementation, Onboarding, and Support CS team. This is an opportunity to learn more about how we support customers after the sale at different phases of Implementation and Support. Applicants should be detail oriented, eager to learn, willing to work hard, resourceful and a team player. This internship program is best fit for students with a major or concentration in Business, Marketing, Communication, Entrepreneurship, Project Management, or Analytics entering their junior or senior year in college, as well as recent college graduates. Applicants must be available to commit 20-40 hours per week.

Responsibilities:

• Creating and organizing training documentation
• Report and analytic dashboard creation and maintenance
• Process analysis and diagramming
• Creating support ticket analytics
• Creating online help documentation and guided tutorials

Requirements:

• Entering junior or senior year of college OR is a recent college graduate.
• Comfortable navigating computer programs, preferably with some experience in data analysis and/or management utilizing programs such as Excel, SQL or other software.
• Familiarity with Google suite of products.
• Excellent communication, presentation, and documentation skills.
• Strong organization skills and attention to detail.
• Hard worker and willing to be flexible with tasks.
   

At the end of this internship you will be able to:

• Gain experience working in a unique startup company environment with an emphasis on collaboration.
• Construct and complete projects as they relate to the company’s goals, targets, and initiatives.
• Understand how to develop and report project progress and completion through target driven performance measurements.
• Learn about customer support methods and platforms such as Zendesk, Pendo, and Salesforce.
   

About Label Insight:
Label Insight was founded with the mission of helping consumers understand what’s in the products they use and consume. Today, our world class, venture backed, SaaS data platform is solving transparency for the entire industry. Our unique team is made up of talented engineers and data scientists, who work alongside food science and nutrition experta and prouct formulation specialists, who enable the enriched attribution capability of our tools. We’ve also attracted top senior executive talent with decades of leadership experience to help manage our rapid growth and scale. Learn more about Label Insight, our culture, and our employees here.

Our Values:

• Transparency: We’re transparent and open about our work.
• Collaboration: We’re team players. We support and trust our co-workers, celebrate each other’s wins and learn from each other’s failures. We work to create an environment where everyone can thrive.
• Iteration and Innovation: We’re not afraid to challenge assumptions, make suggestions for better solutions, try new ideas, or take smart risks. We challenge the status quo, and feel safe to make mistakes knowing we can learn from them rather than repeat them.
• Intellectual Honesty and Humility: We pursue the best answer, not proving ourselves right. We are aware of our own biases and admit when we’re wrong. We’re willing to ask for help when we need it.
• Accountability: We take responsibility for our own work quality, problems and solutions, and how our actions affect those around us.
• Quality Driven: We strive for quality in our work and our approach to our role. We make data-driven decisions.