Every time you pay for an Uber ride or book on Airbnb, you’re using our product. Braintree lets you move money from one place to another safely and securely. It sounds complex (and it is), but we make it so simple, you wouldn't know we were there.
At Braintree, opportunities to shine happen daily. We value what makes you different, and encourage you to act on your ideas — no matter how pie-in-the-sky. You bring skills and a customer-first mentality, and we'll bring the tools and environment you need to do the best work of your life.
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About the Docs team:
The Docs team creates and maintains Braintree’s internal and external documentation. We are a small, friendly team of knowledge managers (1 in Nashville, 3 in Chicago, and 2 in San Francisco) who care a lot about words, organization, and style guides. We act as a liaison between our operations and development teams, documenting new products as they are created and developing procedures to support those products when they go live. We rely heavily on both technical expertise and communication skills.
Our three primary documentation channels are:
- Support articles: articles.braintreepayments.com
- Developer docs: developers.braintreepayments.com
- Internal wiki: for Braintree eyes only! This is where teams document processes and nitty-gritty product details.
Across these channels, we work to:
- Make product and process knowledge clear, accurate, and comprehensive
- Improve the ways users interact with content
- Make the user experience consistent, in collaboration with other Braintree teams such as Support, Marketing, Sites, and Product Management
What you’ll do as the Docs intern:
- Assist in content audits to improve language consistency throughout our docs
- Improve search engine results through the addition of metadata, keywords, and/or labels
- Add related page links to improve cross-referencing between docs
- Create and edit wiki pages to document new resources or processes
- Test and provide feedback on how-to guides
- Review daily log of wiki page edits to enforce formatting standards
- Review and publish Docs team updates and Braintree Weekly Update newsletter
What we look for in you
- Must be a self-starter, self-learner, and have resourcefulness that puts MacGyver and Leslie Knope to shame
- Demonstrated copyediting and/or writing experience (e.g. school newspaper, personal blog, work newsletter)
- Exceptionally strong communication skills, with the ability to distill information succinctly and accurately – you’re the one your friends go to for help reviewing their resumes or formatting their bibliographies
- Intellectual curiosity – our team is made of people with a range of academic backgrounds (including journalism, library science, political science, and architecture); what unites us is a love of learning and a commitment to problem solving
- Near-insufferable attention to detail and organizational skills
- Experience with Google Suite tools
- Experience with a ticket management system (e.g. JIRA, Zendesk), software development platform (e.g. GitHub), or publishing/documentation platform (e.g. Confluence, WordPress)
- Experience working in a customer-facing support role