Job Description Summary

The CCC IT End User Services Intern provides internal local and remote support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. You will be solving basic technical problems and provide support for all assigned areas.

The CCC IT End User Services Intern will work on project based programs that include Rebuilding PC’s and enabling encryption for end users, assisting on a Mobile Device Management rollout program, and supporting end users with the enablement of Multi-Factor Authentication policies.

Job Duties

• Handle Tier 1+ help desk escalations through tickets, email, or phone
• Walk customers through problem solving process
• Ensure proper recording, documentation and closure
• Create accounts and configure hardware as part of PC Rebuild and on-boarding process
• Basic hardware troubleshooting and support
• Setup and support of desktop applications

All internship opportunities are paid and are full-time in the summer.

Qualifications

• Proven working experience in providing help desk support
• Ability to learn and pick up concepts quickly
• Windows 7 & 10, and Office 365
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Experience coursework in Information Technology, Computer Science or equivalent

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

• Healthy - Wellness programs and Perkspot/employee discount program
• Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
• Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

CCC is a great place to work. Join us!