IT Intern, Summer 2021 at closerlook, inc.

| Chicago
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About the job

Must live in the Chicagoland area and be able to be onsite.


Summer 2021 – IT Internship


What to expect

As a closerlook IT Intern, you will provide high-level customer service to all internal customers. Provide technical support for PC (Windows & Mac) hardware and software, including diagnostic, repair and installation services. Work jointly with all IT staff and the user community for problem resolution. You’ll be responsible for supporting standard and specialized desktop systems and learning and understanding standard and custom clinical applications for troubleshooting and support. We’ve designed our internship program to expose underrepresented individuals into the world of biopharma and create opportunity to become ambassadors for diversity, equity and inclusion throughout your careers.


If you identify as African American, Latinx, Asian or Indigenous and would like to gain experience with a digital marketing agency focused in the bio-pharma market, we encourage you to apply! 


Program Details:

Start Date: June 2021

End Date: August 2021

Schedule: Full-time (Monday – Friday, 9AM-5PM)

Pay: Hourly



  • Assist with new hire preparation
  • Ready laptops with software images for new hires
  • Help manage return requests
  • Coordinate with departing staff ensuring shipping addresses, etc. are up to date prior to their departure
  • Assist with laptop repairs/replacements/emergencies
  • Assist with workstation hardware setup in the office once users start returning 
  • Assist with managing inventory (laptops, monitors, etc.) 
  • Assist in keeping a real-time document of changes and notes in policies as we troubleshoot
  • Assist with first-level support and other duties as assigned



  • Must live in the Chicagoland area and be able to be onsite
  • Must have reasonable transport (will be re-imbursed for mileage) for shipping and receiving equipment
  • Experience supporting repairs of Windows 10 and MacOS systems
  • Experience supporting Windows 10 and MacOS systems
  • Ability and willingness to work and support end-users’ needs remotely
  • Critical thinker who can collaborate and offer creative solutions and ideas
  • Must have strong written and verbal skills
  • Must be organized and attentive to detail
  • Ability to complete a 12-week internship program
  • Available to work at least 40 hours per week for the duration of the program


Physical Requirements:

  • This role is active and will require you to stand, walk, and bend
  • You will be required to use hands and fingers to handle or operate objects, tools, or controls
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus
  • Must occasionally lift and/or move in excess of 50+ lbs


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • RLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • MarketoLead Gen


A favorite destination for locals and tourists alike, River North is a neighborhood of galleries, shops, niche businesses and a foodie paradise.

An Insider's view of closerlook, inc.

What are some social events your company does?

Funny you should ask, as I am one of the super-secret members of our super-secret MIRTH committee. Basically, we are fun planners. Let’s see, dip/chili/baking contests, random pancake breakfasts, team potlucks, beach day in the middle of winter, and one time we had a hobby horse competition. Oh, and who can forget beer o’clock every Friday?!


Office Manager

What projects are you most excited about?

We are putting a heavy focus on creating progressive web apps since a majority of our end users are mobile users. It allows regular webpages to behave like a native app on a mobile device to make the experience as seamless as possible. We are also focusing on tools for sales reps so they are able to quickly yet effectively engage HCPs.


Interactive Lead, Manager

What are closerlook, inc. Perks + Benefits

Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All new hires to closerlook will participate in a half day Unconscious Bias training. Currently being offered twice per calendar year to capture new hires.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
closerwe - our DEI group with our CEO as its Executive sponsor Women's Leadership - our empowerment group open to all of the women at closerlook Allyship - focused on building and being better alli
Hiring Practices that Promote Diversity
closerlook is committed to presenting hiring managers with candidate pools comprised of at least 50% diverse candidates and in we are 2021 launching a diverse internship program.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
closerlook offers both a HDHP/HSA plan and a traditional PPO plan. We offer a generous contribution towards your HSA!
Life Insurance
Pet Insurance
Wellness Programs
onsite yoga, biometrics screenings and much more!
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Maternity leave is paid at 100% for 12 weeks, we also offer a 2 week parental leave. We are thrilled to offer a return to work program, allowing new parents to ease back to work on a modified schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Annual party celebrating our company's birthday, Summer Outings, Holiday Party.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Mentorship program
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