About the job

Must live in the Chicagoland area and be able to be onsite.

Summer 2021 – IT Internship

What to expect

As a closerlook IT Intern, you will provide high-level customer service to all internal customers. Provide technical support for PC (Windows & Mac) hardware and software, including diagnostic, repair and installation services. Work jointly with all IT staff and the user community for problem resolution. You’ll be responsible for supporting standard and specialized desktop systems and learning and understanding standard and custom clinical applications for troubleshooting and support. We’ve designed our internship program to expose underrepresented individuals into the world of biopharma and create opportunity to become ambassadors for diversity, equity and inclusion throughout your careers.

If you identify as African American, Latinx, Asian or Indigenous and would like to gain experience with a digital marketing agency focused in the bio-pharma market, we encourage you to apply! 

Program Details:

Start Date: June 2021

End Date: August 2021

Schedule: Full-time (Monday – Friday, 9AM-5PM)

Pay: Hourly

**Must live in the Chicagoland area and be able to be onsite

Responsibilities:

• Assist with new hire preparation
• Ready laptops with software images for new hires
• Help manage return requests
• Coordinate with departing staff ensuring shipping addresses, etc. are up to date prior to their departure
• Assist with laptop repairs/replacements/emergencies
• Assist with workstation hardware setup in the office once users start returning 
• Assist with managing inventory (laptops, monitors, etc.) 
• Assist in keeping a real-time document of changes and notes in policies as we troubleshoot
• Assist with first-level support and other duties as assigned

Requirements:

• Must have reasonable transport (will be re-imbursed for mileage) for shipping and receiving equipment
• Experience supporting repairs of Windows 10 and MacOS systems
• Experience supporting Windows 10 and MacOS systems
• Ability and willingness to work and support end-users’ needs remotely
• Critical thinker who can collaborate and offer creative solutions and ideas
• Must have strong written and verbal skills
• Must be organized and attentive to detail
• Ability to complete a 12-week internship program
• Available to work at least 40 hours per week for the duration of the program

Physical Requirements:

• This role is active and will require you to stand, walk, and bend
• You will be required to use hands and fingers to handle or operate objects, tools, or controls
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus
• Must occasionally lift and/or move in excess of 50+ lbs

ABOUT CLOSERLOOK, INC.

closerlook is a new type of marketing agency that helps biopharma brands make a difference in the lives of patients and those who care for them.

We focus on what matters most—the combination of better patient outcomes and bigger business impact.

Learn more at closerlook.com

EQUITY FOR ALL: AT THE HEART OF WHAT MATTERS

At closerlook, equality for all is a core value that’s at the heart of what matters. We believe in building a diverse and inclusive culture across race, age, gender identity, sexual orientation, religion, mental health, and physical ability. We celebrate our differences and champion diverse thinking to drive innovation — in a safe environment so everyone can be their authentic selves. By valuing and promoting our different backgrounds, perspectives, and experiences as strengths, we are positioned to best serve patients, healthcare professionals, and the communities around us.