About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

Our program is designed to #CCCJumpstart your career! At CCC, you will work and learn alongside innovative and inspiring leaders and gain valuable experience working on real business solutions in a corporate setting. You will also have an opportunity to participate in unique events throughout the summer from professional development workshops to Lunch and Learn events with CCC colleagues and leaders. Joining CCC as a Salesforce Support Intern, you will gain experience with Salesforce support for service and sales operations. You will work directly with our Services, Sales Operations and Finance groups in an agile environment and contribute to building new product features. As a Salesforce Support Intern you will work on a variety of initiatives utilizing Salesforce’s latest technology, with a focus learning the platform and supporting analysis activities

Job Duties

Job Responsibilities

This opportunity is a paid, full-time, summer internship. There will be two cohorts for the upcoming CCC Jumpstart class:

May 17th, 2021 - August 13th, 2021

June 21st, 2021 – September 10th, 2021

• Core Salesforce Skill-building & Support
  • In order to build a strong skillset with Salesforce core fundamentals, you will partner with the rest of the Salesforce team to troubleshoot users’ issues and deliver user enhancements.  Key competencies you will acquire include:
    • Analyzing & documenting user requirements
    • Data cleansing
    • User report building
    • Support ticket maintenance and reporting
    • Other Salesforce administration functions

• Primary Salesforce Project
  • Salesforce Environment Grooming – Collaborating with the team to document unused fields and reports to identify candidates to decommission
  • New Feature Requirements and Testing - Collaborating with the Salesforce Team and key business SMEs to document feature requirements and test the new features

Qualifications

If you have completed your junior year at a top-tier university and have demonstrated excellence in your academic studies, this opportunity is right for you. We are looking for candidates who offer strong collaborative skills and work well with a team. A strong interest in technology development and analysis is also key to success.