Lead, Monitoring and Incident Management

| Chicago
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Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.

Job Description

Job Description Summary

As a Lead for Monitoring and Incident Response, you will manage the process to identify and restore normal service operation as quickly as possible to minimize impact to the business. You will take charge of all incidents and ensure they are being addressed promptly. You will ensure we have the correct monitoring in place and you will validate that accountable groups are alerted when defined criteria is met. You will report the details of incidents and produce a regular report of our incident response activities. You will occasionally be needed to work out-of-hours and be reachable outside of the office.

Responsibilities

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the incidents
  • Responsible for communicating with stakeholders and users
  • Point of contact for all Major Incidents. Ensure accountable technology team members are taking action and aligned on response
  • Responsible for incorporating new applications, offices, power sites, etc into the Monitoring platform and Incident Management process
  • Monitor the incidents to ensure that the Service Level Agreement is being met
  • Identify, initiate, schedule and conduct incident reviews and root cause analysis
  • Ensure the closure, with consistent messaging, of all end-user tickets related to incidents.
  • Provide periodic review of the Incident Response plan and incorporate changes to process as necessary
  • You will review and refine existing monitoring configurations to ensure our team is addressing alerts
  • Working with our technical teams, you will create new alerts as needed to monitor critical business functions
  • You will proactively monitor for performance issues or disruptions and submit tickets/declare incidents as a result
  • You will produce regular metrics of incidents details and improve monitoring dashboards
  • Adhere to the company’s values and behaviors
  • Participate in Out-of-Hours work as required. 
  • Perform other duties as assigned

Required Skills

  • Bachelor’s Degree in an information technology related field
  • Technology certifications preferred, not required
  • Minimum of 2 years experience in a monitoring/incident management role

Competencies

  • Strong communication skills
  • Strong analytical skills
  • Strong organizational and planning skills
  • Works well with a team
  • Excellent customer service skills

About the Infrastructure

Technology at Invenergy consists of a modern, cutting edge IT environment running the Microsoft stack and utilizing best of breed hardware and software solutions. The core infrastructure utilizes virtual server technology supporting 500 on-premise and cloud-based hosts and 200 on-premise physical hosts. Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits. We utilize some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected. We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. As we continue to grow, we continue to strategically look for innovative ways to enhance Invenergy’s IT solutions.

Benefits

Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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Technology we use

  • Engineering
  • Product
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Location

Situated at Wacker and Madison in the west loop we are located near numerous bars and restaurants and are within easy access to CTA and Metra transportation hubs.

What are Invenergy Perks + Benefits

Invenergy Benefits Overview

Invenergy's benefits package helps protect and improve the lives of our employees and their families. They also enhance everyday wellbeing and encourage our employees to prepare for present and future needs.

Culture
Volunteer in local community
Invenergy participates in various local activities and supports numerous local organizations through partnerships with our affinity groups. We also provide eight hours of volunteer time off per year.
Partners with nonprofits
We invest in mission-driven organizations & causes dedicated to communities we live and work in such as Chicago Urban League, Greater Chicago Food Depository, Hunger Free Colorado.
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is woven into our annual DEI training.
Diversity manifesto
Diversity employee resource groups
Black & Brown @ Invenergy, Invenergy +, The New Energy Workers Network, The Invenergy Sustainability Network, The Unidos Network, The Invenergy Veterans Network, and The Invenergy Women’s Network.
Hiring practices that promote diversity
Invenergy is an equal opportunity employer and values diversity in our workforce and recognizes the importance of cultivating an environment of equity and inclusion.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Invenergy's FSA accounts enables employees to save on their health care and dependent care expenses on a pre-tax basis up to the federally allowed maximum.
Disability insurance
Invenergy has employer paid Long Term and Short Term Disability Insurance with a benefit that is 60% of an employee's covered earnings.
Dental insurance
The Invenergy Dental plan provides coverage for preventive, basic, and major services, including 100% coverage of the cost of preventative care, including x-rays.
Vision insurance
Invenergy's Vision plan gives you access to a national network of both independent providers along with the nation’s most respected optical retail brands.
Health insurance
Invenergy offers three different health insurance plans to meet you and your families' needs. Preventive Care is always covered at 100% and is not subject to the deductible.
Life insurance
Invenergy provides employees with company paid Basic Life insurance benefits equal to 1.5x base annual salary up to a maximum of $300,000. An equal amount of AD&D insurance is also provided.
Pet insurance
Invenergy's pet insurance employee benefit reimburses up to 70% of veterinary services, such as x-rays, blood tests, hospitalization and surgeries.
Wellness programs
Medical plan enrollees have access to Well onTarget, a wellness benefit provided through BCBSIL.
Mental health benefits
Invenergy employees and their household members have access to CompPsych to help with the everyday challenges of life that may affect your health and family life.
Financial & Retirement
401(K)
Invenergy's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from. Features include traditional pre-tax and Roth post-tax savings accounts.
401(K) matching
Invenergy's 401(k) retirement plan match is equal to 50% of employee 401(k) deferrals, not to exceed 3% of qualified compensation. There is no delay to the start of matching contributions.
Performance bonus
Many of Invenergy's positions have annual performance bonus targets. Specifics vary by position.
Child Care & Parental Leave Benefits
Generous parental leave
Invenergy offers eight weeks of paid maternity leave and four weeks of paid paternity leave.
Family medical leave
Invenergy offers employees up to 12 weeks of unpaid leave per year for certain family and medical reasons for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Generous PTO
Invenergy's PTO policy is 21 days per calendar year for all regular, full-time employees and 26 days per calendar year for employees with five or more years of service.
Paid volunteer time
Invenergy's Volunteer Time Off Policy of eight hours per year is designed to encourage and expand our public service, outreach, and exposure to the communities where we develop, operate and work
Paid holidays
Paid sick days
Paid sick days are included in an employee's PTO bank.
Office Perks
Commuter benefits
Invenergy pre-tax commuter benefits allows you to pay for part or all of your work-related transportation costs on a pre-tax basis, subject to IRS limits and legislation.
Company-sponsored outings
Invenergy has periodic team outings as well as company-wide annual holiday parties and other events.
Company-sponsored happy hours
Monthly E-Talks with beverages and snacks served.
Onsite office parking
Discounted parking available near the office.
Professional Development Benefits
Job training & conferences
Invenergy recognizes its most important resource are its employees. To encourage the professional development of Invenergy employees, guidelines have been established to support employee development.
Lunch and learns
Various groups and committees with host lunch and learns.
Promote from within
Mentorship program
Invenergy has a mentorship program matching mentees with mentors in areas they are interested in.
Online course subscriptions available

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