The Contract Operations Specialist supports the National sales team by reviewing client contract packages for accuracy and completeness and entering data into a system for review, processing, and servicing. This individual, as a member of the operations team, is also a resource available to our sales team for a broad range of questions regarding systems, policy and procedure, and contract documentation. The position has significant interaction with the sales team and other areas of the company and therefore requires cross functional collaboration and teamwork.

Essential Duties and Responsibilities

• Process contracts, ensure documentation is correct and complete, enter data into system to board clients
• Provide guidance to the sales team related to contract documentation and all aspects of completing, executing and preparing to service a client account
• Interact with sales to collect missing or incorrect documentation and resolve paperwork problems.
• Create contract documentation to be presented to clients
• Perform light Accounts Payable responsibilities – verifying proper approval authority before issuing payments to our clients
• Perform account research: review account history, documentation, support sales team with information to service prospects
• Interact with other departments in the organization to provide sales team with information necessary to service accounts
• Audit accounts

Qualifications

• College education a plus, degree preferred. 
• Minimum 2 years customer service experience
• Proficiency with MS Word, Excel, Outlook and other MS Office applications
• Experience in mortgage processing or leasing documentation a plus
• Excellent verbal and written communication skills
• Strong analytical skills
• Self-motivated and ability to proactively solve problems.
• Ability to proactively build and maintain positive working relationships across the company
• Adept at quickly learning new and various software applications
• Extremely well-organized, detailed oriented and solution-driven with excellent follow-up skills
• Ability to handle sensitive documents with extreme care and confidentiality
• Ability to manage work flow and meet deadlines while responding to frequent demands of multiple customers (internal and external)
• Ability to work in a rapidly changing, growth-oriented environment

We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

Rewards Network is an Equal Opportunity Employer (EEO). We encourage and strongly support workplace diversity.