Fraud Analyst

| Chicago
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Our Company

DigitalMint is the leading Bitcoin ATM and Teller network, enabling customers to buy cryptocurrency instantly at locations across the United States. Founded in 2014, DigitalMint has been featured on CBS, Coindesk, Forbes, and Fox. Our company is empowering underserved and unbanked consumers to utilize digital currencies as a tool for financial access and inclusion. We’re a passionate startup looking to grow our team with dedicated entrepreneurial-minded people that love a good challenge.

Job Description

The Fraud Analyst will assist the Compliance Team, with performing the daily tasks that are necessary to achieve the objectives of the Company’s fraud prevention and identification program. This role will be located in Chicago, IL.

What You’ll Do

  • Speak with customers to determine the nature of transactions
  • Speak with customers to approve onboarding for online trading platform
  • Request documentation for customers who are deemed high risk
  • Detect fraud through customer onboarding procedures
  • Gather additional account information from customers who pass fraud related onboarding questions
  • Submit customers to DigitalMint’s investigations team if fraud is detected
  • Assist fraud department with timely filing of reports
  • Assist fraud department with the creation of fraud prevention controls
  • Help with designing of fraud technology solutions

What We’re Looking For

  • 1-2 Years customer facing experience
  • 1 year fraud experience
  • Available to work evenings (until 7pm)
  • Writing proficiency
  • Preferred: Experience with customer service platforms preferred (e.g., Zendesk)
  • Preferred: Spanish speaking

Benefits

  • Competitive salary and commission
  • Medical, Dental, and Vision insurance
  • Monthly CTA pre-tax benefit
  • Daily $12 lunch subsidy
  • Fully stocked kitchen
  • Discounted gym memberships
  • Flexible work-from-home and vacation policies
  • Exciting culture in the fast-growing cryptocurrency industry

DigitalMint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • elasticsearchDatabases
    • Google AnalyticsAnalytics
    • YextAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • TrelloManagement
    • GitlabManagement
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail

Location

DigitalMint is located in the Near North Side neighborhood between the Chicago and Merchandise Mart Brown Line L stops.

What are DigitalMint Perks + Benefits

DigitalMint Benefits Overview

At DigitalMint, we pride ourselves on being results-oriented, giving our employees everything they need to accomplish their goals to the best of their abilities. A few benefits that we provide our employees with include:

- Medical, dental, and vision insurance
- 401k with employer match
- Daily lunch subsidy
- Flexible work-from-home and vacation policies
- Monthly CTA pre-tax benefit
- Discounted gym memberships

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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