Our Company

DigitalMint is the leading Bitcoin ATM and Teller network, enabling customers to buy cryptocurrency instantly at locations across the United States. Founded in 2014, DigitalMint has been featured on CBS, Coindesk, Forbes, and Fox. Our company is empowering underserved and unbanked consumers to utilize digital currencies as a tool for financial access and inclusion. We’re a passionate startup looking to grow our team with dedicated entrepreneurial-minded people that love a good challenge.

Job Description

The Fraud Analyst will assist the Compliance Team, with performing the daily tasks that are necessary to achieve the objectives of the Company’s fraud prevention and identification program. This role will be located in Chicago, IL.

What You’ll Do

• Speak with customers to determine the nature of transactions
• Speak with customers to approve onboarding for online trading platform
• Request documentation for customers who are deemed high risk
• Detect fraud through customer onboarding procedures
• Gather additional account information from customers who pass fraud related onboarding questions
• Submit customers to DigitalMint’s investigations team if fraud is detected
• Assist fraud department with timely filing of reports
• Assist fraud department with the creation of fraud prevention controls
• Help with designing of fraud technology solutions

What We’re Looking For

• 1-2 Years customer facing experience
• 1 year fraud experience
• Available to work evenings (until 7pm)
• Writing proficiency
• Preferred: Experience with customer service platforms preferred (e.g., Zendesk)
• Preferred: Spanish speaking

Benefits

• Competitive salary and commission
• Medical, Dental, and Vision insurance
• Monthly CTA pre-tax benefit
• Daily $12 lunch subsidy
• Fully stocked kitchen
• Discounted gym memberships
• Flexible work-from-home and vacation policies
• Exciting culture in the fast-growing cryptocurrency industry

DigitalMint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.