Who We Are:

Named a Best Workplace by both Crain’s and Inc. Magazine, Smokeball was founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What We Need:

Using a new billing program is a stressful experience for our clients. To help alleviate that stress, we need someone who knows all about the world of legal billing that can guide our clients through these changes to make their billing transition as seamless as possible. Our ideal candidate will have both technical experience with legal billing software, as well as the ability to train others on how to use software.   Over the course of a week, your responsibilities could include:  

• Working with clients intending to transition to Smokeball’s billing tool by assessing needs, mapping out the transition plan, and providing thorough training.  
• Consulting with clients who are already using Smokeball’s billing tool by investigating their problems, determining the source, and recommending possible solutions.  

• Delivering and facilitating standard client training sessions. 
• Developing, maintaining, and improving training programs, materials, and quick reference guides. 
• Handling day to day client issues including investigating client problems, determining the source, and recommending possible solutions or connecting them with the appropriate resource.  
• Collaborating and working with Account Managers and Onboarding Specialists to ensure clients are tracking toward ongoing success. 

Who You Are:

At Smokeball, we believe that creating and fostering a great culture is just as important as providing a great product. We don’t have Core Values for show, we live and breathe them every day.

• Caring is not optional
• Make it happen
• Deliver legendary service
• Innovate for the client, not the press release
• Be frank
• Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we’re bringing new team members into the SB Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.

What You Bring:

• 2-3 years of prior legal billing experience, preferably at a law firm with less than 50 employees. 
• Experience with bank reconciliations, Quickbooks, and overall legal accounting practices.   
• Experience with at least one legal billing software other than Smokeball.
• Ability to understand, develop, and communicate technical information to non-technical users.

• Excellent interpersonal and presentation skills necessary to train clients including a friendly, cheerful, and courteous demeanor.   
• Ability and motivation to learn and expand own skills and expertise.    
• Some experience training others is a plus.    

The Benefits:

• Culture: Crain’s 2021, 2020, & 2019 Best Workplaces, Inc. Magazine’s 2018 Best Workplaces
• Work-Life Balance: 20 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time
• Benefits: Flexible working arrangements including remote options, 401(k) match, monthly wellness stipend, generous parental leave
• Massages: Free monthly massages provided by a licensed massage therapist (in non-COVID times)
• Kitchens: Stocked with breakfast items, snacks, and beverages
• Fun Events: Virtual game nights, in-person happy hours, family-friendly events, and so much more.
• Office Games: Ping-pong, billiards, pinball, board games, video games, etc.
• Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation.

Diversity, Equity, & Inclusion at Smokeball:

At Smokeball, we believe that “caring is not optional.” We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with.

*Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.