Who we are
Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn't simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.
What makes us special?

1. Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
2. The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a "faster horse," we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.
3. Growth. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.

What we need
We are seeking a detail-oriented person with a passion for learning new technology and providing high-quality client service to join our Legal Configuration Team as a Legal Document Configuration Specialist. In this position, you'll use your skills to customize our clients' experience by setting up default letterhead and court caption document templates for our law firms. Law firms use Smokeball's default letterheads and court captions many times each day to create letters and court forms.
A day in the life:

• Establishing positive relationships with clients in order to understand their needs, assess their requests, and communicate potential changes.
• Automating and uploading default Court Caption and Letterhead templates to law firms' accounts, using Zendesk and JIRA to manage your workflow and keep colleagues informed on the status of work.
• Troubleshoot and repair issues with law firms' existing Court Captions and Letterheads.
• Identify strategic opportunities to improve Smokeball's process related to Court Captions and Letterheads, and work with your manager to constantly improve Smokeball's delivery and maintenance of these key document templates.
• Learning new product developments and proprietary tools that our team will utilize to further customize our clients' usage of our software.
• Assist the Legal Configuration Team with other projects and work related to document automation as needed.

What you bring

• Demonstrated ability to work independently while also collaborating with team members when necessary
• Excellent attention to detail, prioritization skills, and organizational skills
• Critical thinking and troubleshooting skills
• Experience learning technically complex software
• Expertise with Microsoft Word
• Excellent written and verbal communication skills

• Proactive mindset; looks to find solutions to problems instead of just reacting to them

• The following experience is a plus, but not required:
  • Knowledge of Visual Basic programming language
  • Experience working in a law firm for 1+ year in the areas of Business, Civil Litigation, Estate Planning, Family, Guardianship, Personal Injury, Probate, Real Estate, or Workers' Compensation
  • Experience drafting documents for law firms, such as letters, pleadings, and motions
  • Skilled at researching legal issues and preparing legal documents, including pleadings, letters, and Court/Authority forms
  • Proficiency with or exposure to one or more of the following document automation tools: Hot Docs, Active Docs, Exari, iManage, Pathagoras, Pro Docs, The Form Tool, The Form Builder

Your future team
Manager
Nirupa: Hi, I'm Nirupa! Three years ago, Smokeball gave me the chance of a lifetime to pursue a non-traditional legal career when I knew I didn't want to practice law. Since then, I have enjoyed working for a company that keeps me challenged each day and values my contributions. When I am not at work, you may find me gardening in my urban outdoor space, exploring a new trail at a nearby forest preserve, or sipping on a cocktail with friends and family. I am also an avid animal lover and a proud mom to a cat my husband and I adopted from a local animal shelter. At Smokeball, I am privileged to work with a team of talented professionals who care about delivering quality service to our clients as much as I do. I believe in providing individualized guidance to my team members while encouraging them to freely explore new ways to achieve results.
Teammates
Jeff: Hi, I'm Jeff! I am the Legal Configuration Coordinator. I have been at Smokeball for a little over three years now. I love being at a company where law and tech collide. There is always something new to investigate and learn at Smokeball. One thing that I really treasure at Smokeball is teamwork. Each person uses their skill sets and insight to create a unique product experience for our clients. With Smokeball providing a great work-life balance, outside of work, I enjoy reading (my favorite genres: Fiction, Memoirs, and History), watching films (I am starting to dive into making film critic reviews), spending time with friends, and finally getting back to traveling again.
Eric: Hey there, I'm Eric! I have been with Smokeball for almost three years, and my current role is Legal Configuration Specialist. My favorite part about being at Smokeball is the blend of teamwork and independence. I have colleagues that I can depend on for support, but I also feel I own my own work product. This gives me more pride in my job and how I contribute to the overall business. Also, working in a tech environment provides a much better work culture than others that I've experienced in the past.
Life at Smokeball

• Great Culture: Named Crain's 2021, 2020, & 2019 Best Workplaces, Inc. Magazine's 2018 Best Workplaces
• Work-Life Balance: 20 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time, and more!
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Flexible Working: We trust our people to get their jobs done. Work remotely full-time? In the office full-time? A hybrid of both? Your choice!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.

• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
• Convenient Transit: We're located in the heart of downtown Chicago, in walking distance from all major modes of transportation

The values we live by
Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don't have Core Values for show, we live and breathe them every day.

• Caring is not optional
• Make it happen

• Deliver legendary service
• Innovate for the client, not the press release
• Be frank
• Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.
What DEI means to us
At Smokeball, we believe that "caring is not optional." We respect everyone, no matter who they are, what they look like, who they love, where they come from, how they identify, what they believe in, what abilities they have, or what they are trying to overcome. Smokeball is committed to utilizing community partnerships, education, events, and hiring to create a diverse, equitable, and inclusive environment for everyone we interact with.
Learn more about our DEI program here.
More, more, more!
Why do we do what we do? Where did the name 'Smokeball' come from? How do we give back? Learn more here.
* Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application.
* Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.