Chamberlain Group
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Marketing Technology Lead - Salesforce

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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This position is open to remote candidates currently residing in the United States.
Job Summary:
This role is responsible for the Salesforce portion of our MarTech stack. As the Marketing Technology Lead - Salesforce you will serve as product owner and support continuous improvement efforts for assigned portion of MarTech stack to enhance efficiencies and support business strategies. You will develop business cases and lead technology projects for the Salesforce stack. You will serve as the super-user for Salesforce Sales Cloud, Marketing Cloud, and Pardot.
Minimum Qualifications:

  • Bachelor's Degree in Marketing, Digital Technology or related field
  • 5+ years of experience in email and push notification deployment and management; 1+ years hands-on experience with Marketing Automation platform (i.e. Salesforce Marketing Cloud, Pardot); Experience with using Adobe Creative Suite

Knowledge, Skills, and Abilities:

  • Ability to work in matrixed organization
  • Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders
  • An understanding of how to communicate priorities, mitigate impacts, and manage multiple technical projects with competing deadlines and stakeholders, and where requirements often change.
  • Executive presence with the ability to present ideas, make recommendations, provide rationale, and advise leaders and their teams on communications and marketing strategy

Ability to travel 10% - internationally and domestically
Preferred Qualifications:

  • 8+ years of experience including extensive knowledge of marketing technology implementation
  • Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm
  • Proven experience driving marketing transformation initiatives in large, matrixed organizations
  • Microsoft Office Suite skills (e.g., Word, Excel, PowerPoint, Outlook); familiarity with integrating various technologies to support marketing efforts
  • Understanding of Agile methodology and experience in Workfront are a plus
  • Working knowledge of SQL and Tealium tag manager

Essential Duties and Responsibilities:

  • Lead continuous improvement efforts across teams to enhance efficiencies and support business strategies via our CRM tools
  • Serve as business-side super-user for Sales Cloud, Marketing Cloud, and Pardot, supporting strategic and operational CRM team members, including being the subject matter expert on what's possible with our existing technology and what's needed to meet evolving requirements
  • Prioritize internal IT and vendor work for CRM tools with a focus on achieving business goals and KPIs
  • Ensure best practices are followed in development and use of CRM tools
  • Influence creative and digital marketing development and design through deep knowledge of systems and practice standards
  • Oversee weekly ticket grooming and backlog prioritization sessions to support marketing strategy and program initiatives
  • Ensure development of reusable layouts/templates for email systems along with developing the UI (extendable and reusable)
  • Manage and maintain quality assurance process within digital team and deliver feasible solutions

The pay range for this position is $106,450-$175,325; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution. All benefits are subject to eligibility requirements.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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What are Chamberlain Group Perks + Benefits

Chamberlain Group Benefits Overview

We are pleased to provide employees with benefit options that are generous, competitive, and provide employees and their family with the protection they may need against illness and/or loss of income. These benefits are part of your total compensation package which includes several benefits described in this New Hire Guide. We regularly compare our benefit plans to the market to ensure we remain competitive in our offerings and pricing and that we are providing benefits relevant to our employees.

Volunteer in local community
Partners with nonprofits
Habit for Humanity
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks
Personal development training

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