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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
Job Summary:
This role is responsible for the Salesforce portion of our MarTech stack. As the Marketing Technology Lead - Salesforce you will serve as product owner and support continuous improvement efforts for assigned portion of MarTech stack to enhance efficiencies and support business strategies. You will develop business cases and lead technology projects for the Salesforce stack. You will serve as the super-user for Salesforce Sales Cloud, Marketing Cloud, and Pardot.
Minimum Qualifications:

• Bachelor's Degree in Marketing, Digital Technology or related field
• 5+ years of experience in email and push notification deployment and management; 1+ years hands-on experience with Marketing Automation platform (i.e. Salesforce Marketing Cloud, Pardot); Experience with using Adobe Creative Suite

Knowledge, Skills, and Abilities:

• Ability to work in matrixed organization
• Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders
• An understanding of how to communicate priorities, mitigate impacts, and manage multiple technical projects with competing deadlines and stakeholders, and where requirements often change.
• Executive presence with the ability to present ideas, make recommendations, provide rationale, and advise leaders and their teams on communications and marketing strategy

Other:
Ability to travel 10% - internationally and domestically
Preferred Qualifications:

• 8+ years of experience including extensive knowledge of marketing technology implementation
• Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm
• Proven experience driving marketing transformation initiatives in large, matrixed organizations
• Microsoft Office Suite skills (e.g., Word, Excel, PowerPoint, Outlook); familiarity with integrating various technologies to support marketing efforts
• Understanding of Agile methodology and experience in Workfront are a plus
• Working knowledge of SQL and Tealium tag manager

Essential Duties and Responsibilities:

• Lead continuous improvement efforts across teams to enhance efficiencies and support business strategies via our CRM tools
• Serve as business-side super-user for Sales Cloud, Marketing Cloud, and Pardot, supporting strategic and operational CRM team members, including being the subject matter expert on what's possible with our existing technology and what's needed to meet evolving requirements
• Prioritize internal IT and vendor work for CRM tools with a focus on achieving business goals and KPIs
• Ensure best practices are followed in development and use of CRM tools
• Influence creative and digital marketing development and design through deep knowledge of systems and practice standards
• Oversee weekly ticket grooming and backlog prioritization sessions to support marketing strategy and program initiatives
• Ensure development of reusable layouts/templates for email systems along with developing the UI (extendable and reusable)
• Manage and maintain quality assurance process within digital team and deliver feasible solutions

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.