Account Manager

| North Suburbs
Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now

Position Summary

The DCG marketing team is seeking an experienced, results-driven Account Management professional to drive e-commerce marketing strategy and execution for our clients on Amazon. The ideal candidate is an Amazon marketing leader with a track record of achieving (and measuring) positive results in and the ability to manage several projects at one time with minimal supervision. As an Account Manager, you will work directly with our clients to provide them with Amazon thought leadership, marketing strategy and project execution with the goal of optimizing their brand visibility, improving market share and increasing sales on Amazon and other online Marketplaces.


Key Responsibilities

  •  Act as the point of contact for clients in the various product categories while building strong, long-term client relationships. This includes:
    • Address client queries effectively and in a timely manner
    • Lead clients through the onboarding process to ensure a seamless program launch
    • Perform project management tasks such as managing timelines, prioritizing work, ensuring tasks are completed and moving per plan and according to deadlines
    • Measure, report, and assess client performance against goals.
  • Oversee key Account Management activities including but not limited to:
    • SKU product feed creation and optimization
    • Product Listing content creation and optimization
    • Product review email campaign buildout and optimization
  • Perform daily, weekly analyses at the ASIN level as a means of driving efficient Client revenue growth. Produce weekly internal update noting trends, insights, and highlighting any issues along with action plans to address. Data includes but is not limited to:
    • Buy box %
    • Sales
    • Sessions
    • Conversion rate
    • Inventory levels
    • Advertising (Sessions, Sales, CV, ACoS)
    • Review quantity and star rating
  • Suggest, design, and implement projects with specific objectives, KPIs, and priorities for clients
  • Internal owner and knowledge center for all things related to Amazon best practices, capabilities, data requirements, operational processes, issue debugging, and escalation procedures (especially within Amazon Seller Central, Amazon Vendor Central and Amazon Advertising).
  •  Collaborate with Media Team to optimize paid search program ROI
  • Collaborate with Seller Investigations Team to monitor and remove rogue sellers from Amazon listings
  • Perform A/B testing scenarios to optimize client product listing performance
  • Create and refine SOP documentation that reflect Amazon best practices 

Requirements

  • Amazon Seller Central and/or Vendor Central experience a must
  • Significant experience in professional-client relationship management
  • A solid background in digital advertising or marketing
  • Data-oriented individual with the ability to plan and strategize at a senior level
  • The ability to multitask and hit designated project deadlines
  • Excellent written and oral communication skills
  • Effective team management capabilities
  • The ability to work as an authoritative figure in a busy team

Benefits

  • Competitive salary
  • 3 weeks of PTO
  • Smart and fun co-workers who will quickly feel like family
  • Stocked kitchen 
  • Employee discount on products 
  • Health, dental, and vision insurance
  • 401k plan with company match

Company Background

Direct Commerce Group, LLC (DCG) is a growing and entrepreneurial business with multiple areas of focus. Privately held and well capitalized by private investors and internet industry veterans, DCG currently operates Tall Ridge and Office Designs.

Tall Ridge (www.tallridge.com) provides a full suite of marketing service offerings to brands in the Outdoor category looking to sell direct on Amazon and other online marketplaces. We celebrate active living and offer products for the quality conscious consumer.

Office Designs (www.officedesigns.com) offers high-end ergonomic seating, modern office furniture and office décor. We provide end-to-end furniture solutions to small and mid-size businesses and home offices. Full service offering includes design and layout services, curated product offering, floor planning, and installation. Because of our capabilities, we are selectively authorized to offer high quality brands such as Herman Miller, Steelcase, HON, Humanscale and Haworth, in addition to various other brands. 

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Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
    • Adobe Creative Cloud - Full SuiteDesign
    • Monday.comManagement
    • SlackManagement
    • WordpressCMS
    • MagentoCMS
    • NetsuiteCMS
    • BrontoEmail
    • UnbounceLead Gen

Location

DCG has 2 office locations: our main office is in Northbrook (722 Landwehr Rd), and our remote office is at TechNexus, located in downtown Chicago.

An Insider's view of Direct Commerce Group

What are some social events your company does?

Cosmic bowling, ping pong tourneys, Halloween costume contests, and happy hours are just some of the fun group events we've had.

Molly

Marketing Operations Manager

How has your career grown since starting at the company?

I started at DCG seven years ago as a Graphic Designer and have advanced into the Creative Director role. In my time here, I have been empowered to make some really impactful changes, including creating the individual identities for all of our brands as well as creating profitable marketing materials.

Amanda

Creative Director

How do you make yourself accessible to the rest of the team?

I look forward to greeting each team member almost every day. Through team meetings, hallway conversations, one on ones and doorway discussions, I generate energy from my interactions with the team. The close knit connection provides a meaningful and engaging atmosphere. People really care about each other at DCG

John MacEntee

President

What are Direct Commerce Group Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
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Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now
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