Account Supervisor

Overview

The Marketing Store, a HAVI company, is a privately held global Agency that innovates, optimizes and drives marketing promotions and supply chains of many of the best-known brands in the world. When you work at The Marketing Store, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.

 

We are staffed by a senior team of classically trained marketing professionals. Having developed an insightful, strategic, brand-building process for creating advertising campaigns, we have adapted this same thinking to promotions, digital, direct, the Internet, CRM, loyalty, premiums and events.  The result is unique solutions that cover the gamut of marketing channels. Our clients include McDonald’s, Nissan, Infiniti, T-Mobile and more!

 

Role: Day-to-day cross-functional team lead and promotion SME, responsible for executing large scale promotions, managing or supporting smaller scale promotions, managing/executing third party partnerships, vetting potential incremental opportunities, and supporting Director strategically (at both a project and an overall Promotional Strategy level).

Responsibilities

  • Strategy: Supporting role with Director in multi-year promotions strategic planning efforts and consumer research
  • Promotional Execution: See below for more details
  • Calendar Planning/Support: Partner closely with Brand and Menu Strategy team to support calendar and sub-brand promotional needs, including workshops as SME; ideally in a leading role as bandwidth permits
  • Opportunity Identification: Identify consumer and market opportunities based on industry and competitive landscape monitoring
  • Pipeline Development: Work with promotions agency to develop pipeline/toolkit of promotional tactics; vet with consumers and lead feasibility and initial costing analysis

Promotional Execution -- example responsibilities included but not limited to the following:

  • Strategic & executional support to Director for promotions pre-sell as well as Leadership materials.
  • Cross-Functional Solutions Lead - Collaborate with Digital, Consumer Insights, Supply Chain, Operations, Agencies and Finance to turn Promotion into reality
    • Lead the identification of critical program solutions spanning communications, financials, operations, supply chain, OPNAD process, Legal, etc (ex: how to structure consumer experience/game mechanics to drive repeat purchases, how to manage packaging challenges posed by concurrent menu tests or environmental regulations, how to address historical promotional crew knowledge/field communication issues etc.)
  • Project Leadership/Management
    • Manage internal squad as Program Lead - responsible to lead agenda and weekly calls, develop timelines, manage all internal stakeholders and keep project on track for flawless execution
    • Main contact for legal concerns
    • Lead contingency planning. Orchestrate teams for full support
    • Lead supply conversation with Havi team
  • Involved in all parts of the promotions’ 360 campaign in addition to system execution and communication
    • Co-lead agency briefing. Develop brief for leadership approval and presentation documents
    • Co-lead branded content development to ensure alignment with key promo learnings, research and goals. Participate on all squads, CRBs and Ad Day
    • Work with agencies to bring game/promotion to life across all vehicles
    • Lead digital creative approvals and feedback alongside Digital team (GMA moments, microsite, badging, tests, user flow, etc). Participate on most digital discussions for full understanding of feasibility, hurdles, compromises and capabilities
    • Lead merchandising creative approvals and discussions regarding in-store executions alongside merchandising team
    • Lead/Point of contact during development of PR support and plans with Comms team. Participate in strategic planning and alignment, CRBs and Ad Days
    • Facilitate communication and working efficiencies between promotion agency and above-the-line agency teams
  • Budget: Manage/Track game execution and production budget line items and ongoing expenses
  • Research, Tracking, Data Collection
    • Lead measurement and tracking discussions with Marketing Sciences, Finance and Havi teams (i.e. data capture, projections, mystery shopper testing, etc)
    • Lead and/or support testing discussions with Consumer Insights; business case needs
  • Partnerships/Third Party:
    • Final approver of partner deal points, operation documents, legal documents
    • Main point of contact for partner integrations (i.e. UberEats, prize partners from agency)
  • Post-Program:
    • Lead post-analysis
    • Lead discussions around program optimization
    • Support Director post-program with strategic share-outs across the system
  • Support/Provide direction to supervisor on day-to-day tasks

Desired Skills & Experience

  • 7-10 years of experience in a marketing function
  • MBA Preferred
  • Experience leading complex programs across the organizational matrix
  • Experience leading promotional programs
  • Experience with digital marketing and digital program development (including technical components)
  • Strong interdisciplinary intellectual orientation beyond Marketing Communications
  • Consumer-centric mindset
  • Proven team leadership skills
  • Significant project management experience
  • Excellent communications skills, including strategic storytelling and presentation creation
  • Detail-oriented with strong work ethic
  • Comfortable in a fast-paced, dynamic, ambiguous environment
  • Proactive, strong problem-solving capabilities, fast-learning orientation

Benefits

The Marketing Store provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

 

Thank you for your interest in The Marketing Store.

Please note that we will only contact candidates who are selected for an interview.

The Marketing Store is an equal opportunity employer.

We do not accept unsolicited calls, resumes or candidate referrals from recruiters and agencies.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is in the heart of the Loop, making for an easy commute. We are blocks away from the river and the lake surrounded by trendy hotspots.

An Insider's view of The Marketing Store

How would you describe the company’s work-life balance?

The Marketing Store offers employees an incredible work life balance. We all work hard to get the work done but our personal lives and passions outside of work are always supported. Employees are encouraged to have flexible work schedules, working remotely when needed and finding time to do what they love in and out of the office.

Alysha

Vice President, Communications

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are, and to activate future games & promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.

Wendy

Senior Director, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at The Marketing Store. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Director, Product Management

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at TMS – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.

Tom

Manager, Decision Sciences

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. Make them trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. Respect them as humans and provide them with an environment where they have fun and can grow.

Diana

Vice President, Creative Director

What are The Marketing Store Perks + Benefits

The Marketing Store Benefits Overview

TMS is incredibly flexible. We have summer hours from early May through late September. Outside of that, we have a work from home policy where we encourage employees to have a good work/life balance. Our benefits are effective the first day of hire-there’s no sort of waiting period! All of our medical plans are all PPO’s while still offering a wide variety of high deductibles and lower deductible plans. There are two dental plans that employee can pick from along with a vision plan. We have unique benefits such as pet insurance, organ donor leave, an extended parental leave, an adoptive leave policy, legal insurance, auto & home insurance, etc. Life insurance and AD&D is covered at not once the employee’s annual salary, but twice! We have tuition reimbursement to assist employees with going back to school and continuing to develop themselves. We also offer a student loan repayment plan to help employees with financial support to help reduce their loans. There’s an onsite gym that is free for employees with a full service locker that employees can take advantage off. There’s a wellness program that employees can partake in that is based off a point system where employees can turn those points into dollars and receive lots of cool, free gifts such as Amazon gift cards, apple watches, etc. A company perk program is offered where employees can sign up and get discounts off certain retail stores, flights, hotels, etc. A Referral bonus plan is offered to employees who refer employees to join the company. There’s an annual bonus and salary increase that dependent on company’s financials and employee performance. There are several gyms that we partner with to give a gym discount. There’s a traditional 401(k) plan that we offer with a match, but we also generously offer profit sharing an annual basis. We listen to our employees and align our benefit offerings to what they say they want!

Culture
Volunteer in local community
Big Brothers Big Sisters, Social Works, Greater Food Depository
Partners with Nonprofits
Big Brothers Big Sisters, Social Works, Greater Food Depository
Friends outside of work
Eat lunch together
Intracompany committees
Our Get Closer committee plans our parties and social events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
For both AD&D and life insuance, the company covers up to twice your annual salary without any cost to the employee. Employees are also able to buy up this insurance amount if they decide to.
Dental Benefits
Our dental plan covers $2000 of expenses. Prevenative care is covered at 100% and employees have 2 different dental plans to pick from depending on their dental needs.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 allowance for glasses and contact lenses. 2 of our medical plans cover the annual vision exam, so employees can use that as well!
Health Insurance Benefits
There are 3 different PPO medical plans that employees can pick from. If an employee elects a health savings account (HSA) then the company adds in $500 for the employee only plan and $1,000 for fams.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to 100% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
The company matches 100% of the first 3% you contribute, and then 50% of the next 2%. The employee has to contribute 5% to get the full match benefit of 4%.
Performance Bonus
Dependent on the company's financials, the employees are eligible for an annual bonus.
Child Care & Parental Leave Benefits
Child Care Benefits
TMS provides a FSA dependent care account. Employees can contribute to this to pay for their childcare for the year for up to $5,000 a year pre-tax.
Generous Parental Leave
Flexible Work Schedule
TMS provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Employees get up to 14 weeks of paid leave for adoption.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Pinball and Pop a Shot
Stocked Kitchen
digital coke machines, kombucha, cold brew and beer on draft. chips, oatmeal, fruit, vegetables, power bars, candy, popcorn, and string cheese
Happy Hours
Happy hours are hosted Once per month.
Parking
Recreational Clubs
volleyball club
Relocation Assistance
Fitness Subsidies
We offer discounts for several different gyms at $25 a month. There is a onsite gym in the office along with a full locker room. All employees can join this gym for free-even temporary employees!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
The Tech team and People team hold monthly lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $10,000 annually for tuition reimbursement.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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