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City Manager

| Chicago

The City Manager is a unique role at Ritual, combining hands on field work with business and sales acumen. You'll be the front line of growth at one of the fastest growing startups in the world. In this role, you will work closely with our sales reps to launch and grow our retail partner network and ensure top quality customer experience.

Key Responsibilities

  • Account Management & Relationships - you'll be the face of Ritual and need to build a strong relationship with staff and executives across our retail network, from multinational chains to local boutiques.
  • Marketing Program Rollout - building on relationships to sell and expand Ritual's unique digital marketing and engagement programs at our retail partners across your city, including loyalty programs and promotional campaigns.
  • Execution & Metrics - you'll be responsible for maintaining city-wide customer experience and operational metrics, as well as top-line revenue growth.
  • Launch & Train New Retail Partners - training and launching new retail partners to get buy-in from frontline staff to deliver an excellent experience. This is a hands-on role requiring in the field problem solving to set each partner up for operational success.
  • Advocate for product improvements as required for retail growth


  • 3-6 years account management, business development, consulting, or sales experience. Startup or marketplace experience a plus.
  • Self-starter comfortable working in a lean startup team. Not afraid to get your hands dirty and execute flawlessly.
  • You are a great teacher and influencer. You're able to train people and convince them to adopt new ways of doing things regardless of their abilities.
  • You possess great real-life technical problem-solving chops.


  • Competitive salaries – we strive to pay top market compensation
  • Every Ritual employee owns equity and becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Work with truly world-class peers across the world and be part of one of the fastest growing startups in the retail market
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