Role: Community Engagement Manager

Role Type: Full-Time, Permanent

Reports To: Operations Manager

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About Us:

CareAdvisors is a technology company helping patients get access to healthcare and social service benefits they need by automating the manual enrollment burden taken on by hospitals.
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Many patients who receive care at hospitals are eligible for Medicaid and other social service benefits, but have barriers to enroll or re-enroll in their benefits. Using a modern technology stack focused on automation, we remove those barriers so that patients can get access to the benefits they need, and lift the financial burden hospitals endure when providing care to patients.
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Our CRM empowers care navigators and social workers with a search and communication platform that’s connected to a network of community organizations and hospitals. We use the data gathered across our network to power our automated analytics engine. Join us in building out our CRM so we can connect people to the care they need!
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About the Role:

Care Advisors is looking for a Community Engagement Manager with a Social Work background. The Community Engagement Manager will work closely with our customers in order to build out social service workflows to add structure and organization to new or existing processes. You will also be responsible for strategizing, planning, and implementing the rollout of our engagement programs. Beyond implementations, you will conduct outreach, host meetings, and build relationships with social workers and other professional healthcare providers, government agencies, and community-based organizations to foster a sense of trust through our proven approach. You’ll be a key part of a small team so the ability to effectively manage projects and work closely with others is a must. Overall, you will:
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• Work with stakeholders to develop social service workflows

• Lead project implementation from end-to-end

• Identify key organizations and influencers across core service domains to engage in the network

• Conduct provider interest meetings and maintain a pulse of community interest and engagement

• Deliver best practices for process workflows, based on specific client use cases, evolving industry standards, and an understanding of related tools

• Build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a valuable resource

• Act as a client advocate to drive the adoption of CareAdvisors’ products within network organizations and their community partners

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We are looking for a team member with the following background

• Master’s Degree in Social Work

• 3 years in a health care or social services environment

• 1-2 years of direct management experience

• Demonstrated experience building relationships with external partners and stakeholders

• A natural relationship builder

• Excellent communication and presentation skills

• Experience and familiarity with local social service benefits (Medicaid, SNAP, etc)

• Demonstrated success managing complex projects and implementations with poise and confidence

• Self-starter motivation with strong organizational and time management skills

• Comfort engaging with social workers and other professional healthcare providers

• Able to thrive in a variable and demanding startup environment - you are solutions oriented and highly adaptable

• A passion for healthcare or human services

At Care Advisors we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural or ideological preferences.