NowPow, whose name is a play on knowledge is power, is a women-owned and led technology business based on Chicago’s south side. NowPow’s multi-sided platform is a personalized community referral management solution that enables care professionals – social workers, physicians, justice workers – to manage and close the loop on health and social service referrals and also directly supports patients, members, and clients in their own self care. NowPow helps people get the care they need, whether they are managing chronic health and social conditions or just staying well.

Position Summary

The Community Engagement Manager (CEM) is responsible for planning and implementing strategies to build NowPow Community Networks, foster sustained referral partner engagement and ensure successful referral workflows between referral partners to connect people to vital community services. The Community Engagement Manager creates and maintains trusted relationships with NowPow Community Network referral partners to help all stakeholders achieve partnership and organizational goals and documented outcomes.

NowPow’s ideal candidate is a creative, detail-oriented, and thoughtful self-starter committed to driving real social impact, and who possess strong written and verbal communication skills to connect across diverse audiences. The ability to be energetic, resilient, and maintain a sense of humor working in a fast-paced, results-driven environment are essential in a successful candidate.

Key Responsibilities

The Community Engagement Manager makes evident NowPow’s unique network framework to include network planning, development, assessment and feedback and shares NowPow best practices to all stakeholders.

• Network Planning: Develop accurate understanding of network interventions and work with NowPow cross-functional team to apply NowPow Network Model to determine target service type referral partners, capacity needed and other referral partner criteria.
• Network Development: Leveraging work in Network Planning, identify and recruit referral partners. Once recruited, engage referral partners in how best to configure NowPow to support aligned on service levels and outcomes. With other NowPow associates, ensure referral partners are onboarded and trained for success.
• Network Assessment and Feedback: Continuously review referral process and outcome performance across referral partners via NowPow Network Analytics. Share insights and best practices with referral partners. Solicit feedback, share within NowPow and implement improvements across all stakeholders.
• Manage and perform other duties as assigned

Requirements

• 3 years of related professional experience
• At least 1 year of experience working with community-based organizations
• Demonstrated ability to develop and sustain customer or partner relationships
• Self-starter, innovator, results-driven with ability to meet both short- and long-term business goals
• Experience managing complex projects with high-level stakeholders
• Exceptional interpersonal and written communication skills
• Outstanding attention to detail and organization
• Ability to manage time well, meet imposed deadlines and ability to work flexible hours
• Proven problem-solving skills

Recommended:

• Bachelor’s degree
• Preferred fields of study are social work, social science, urban planning, public health, public policy
• Sales experience a plus
• Strategic planning skills with demonstrated ability to execute against strategy a plus

Why NowPow?

We work at NowPow because we care! NowPowers are passionate about our mission and are excited about the opportunities and challenges we face. At NowPow, we cultivate a culture of collaboration and respect, where everyone is a valued team member.

Our people and our culture are important to us and make working at NowPow special. We invest in the self-care of our team and provide competitive benefits to support this. We celebrate our successes every week with a company-wide happy hour on Fridays and recognize those who went above and beyond in their work. Outside of work, we have fun through company events such as laser tag, ice skating and heading to the ballpark for beautiful weather and a baseball game – and look forward to being able to do so again!

We are looking for highly motivated and hard-working individuals to join our team and help us connect health care to self-care. Apply now to join our growing team!

Equal Employment Opportunity

NowPow is an Equal Opportunity Employer. NowPow evaluates applicants for employment on the basis of qualifications, merit, and work-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.