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Customer Data Solutions Architect-XSP

| Chicago

Position summary

Sr. Marketing Digital Solution Architect
Locations: New York, NY – Greensboro, NC - Chicago, IL – Raleigh, Durham, Chapel-Hill, NC
At Deloitte Digital – Marketing & Experience Services 
(XSP), we are combining data, programmatic decisioning, and real-time delivery to build Customer Data Platforms (CDPs), complimented by a suite of client-specific managed services.
Do you excel at architecting customer data solutions and leading technical development teams to implement your vision?  Are you passionate about using technology to define the future of marketing and deliver incredible customer experiences? 
Deloitte Digital-XSP is seeking proven solution architects and technical project leads to help us transform the way brands interact with their customers.
Whether we’re building cutting-edge customer data platforms (CDP) offering a single view of customer interactions across engagement channels, implementing machine-learning to optimize customer marketing offers in real-time, or helping clients design and execute impactful marketing campaigns, Deloitte Digital is evolving customer experience by arming our clients with the ability to communicate the right message to the right customers at the right time.
Work you’ll do
 As a Sr. Marketing Digital Solution Architect you’ll work alongside our clients to design the high-level and component architecture of customer data platforms and decision engines that arm our clients with cutting edge insights into their customers’ brand interactions, and optimize those interactions in real time.  You offer a powerful understanding of how our database solutions and real-time decisioning empower clients to create powerful, personalized experiences that maximize customer satisfaction and value.   You work with our clients to identify project needs, communicate those needs to our developers, and oversee execution by our developers to ensure the solution is implemented as designed. 
Day to day, you’ll be responsible for working with client and internal Deloitte teams to design solution architecture and manage development teams to execute that vision.  This includes the following responsibilities:
  • Serve as lead Sr. Marketing Digital Solution Architect during Discovery and Build phases of Customer Data Platform (CDP) implementations as well as other data driven solutions
  • Interface with client’s technical and business teams to design high-level and component architecture for Marketing Services solutions spanning:
    • Cloud-based infrastructure
    • ETL and data processing (including data migration, integration, and curation)
    • Data engines and storage
    • Data availability and access
    • Software integrations
    • Martech/Adtech tools and integrations
  • Engage Solution Engineers (e.g., Cloud Engineers) and other domain-specific SMEs (e.g., Adobe Architects) to support solution design and execution when needed
  • Lead technical resource planning and level-of-effort estimation to support project scoping, pricing and planning
  • On-board and manage developers in building designed solutions; work with Functional Project Manager (PM) to remove “blockers” as needed to deliver project in timely manner with high quality
  • Coordinate with our Functional PMs to communicate project status, risks and issues to clients, Deloitte account teams, and Marketing Services leadership as appropriate
  • Coordinate Testing/SIT/UAT, depending on project scope and team structure
The team
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act.  We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
•            Cross-channel customer engagement strategy, design and development
•            (web, mobile, social, physical)
•            eCommerce strategy, implementation and operations
•            Marketing Content and digital asset management solutions
•            Marketing Technology and Advertising Technology solutions
•            Marketing analytics implementation and operations
•            Advertising campaign ideation, development and execution
•            Acquisition and engagement campaign ideation, development and execution
•            Agile based, design-thinking, user-centric, empirical projects that accelerate results
  • Bachelor’s Degree in Computer Science, Information Systems, or Business Management/Administration
  • 5+ years of related technical and managerial experience
  • 2+ years of leading database or application implementation projects
  • In depth understanding of relational database design, ETL processing, and real-time connectivity as well as non-relational/semi-structured database engines
  • Excellent customer service and interpersonal skills with technical and non-technical individuals
  • Excellent rapport with technical and non-technical team members and clients
  • Ability to approach technical challenges from a business perspective
  • Ability to problem solve, resolve conflicts, attend to details, and execute
  • Ability to travel 50% of the time
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