Email Solution Consultant, Senior Director

| West Suburbs
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Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

As our Email Solution Consultant, Senior Director you’ll be responsible for leading client relationships and businesses including the development of strategic plans, overseeing the execution of plans and program elements.

 

This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including account services, creative, campaign operations, development and QC.

 

Responsibilities

•                      Lead the business, from the highest level of strategic channel planning to the execution and implementation of those marketing plans

•                      Engage with internal teams to find channel trends in campaign data, mine for opportunity and create growth

•                      Add value to the client’s business, become an invaluable member/partner of the Enterprise client business team

•                      Look to develop client relationships at multiple levels

•                      Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team

•                      Handle internal billing and invoicing for third party partners

•                      Service accounts personally and directly, updating and including the internal leadership teams when needed

•                      Write or direct the writing of execution plans

•                      Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation

•                      Serve as escalation point for issues

•                      Coordinate project estimates internally and gain approvals

•                      Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary

•                      Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship

•                      Be passionate and positive about service

 

Qualifications

•                      BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience

•                      Have a minimum of 7+ years of account coordination/ account management experience including at least 5+ years of email campaign management

•                      Have superior time management and prioritization skills

•                      Be confident. Be self-motivated. Be a quick learner. Be assertive

•                      Be calm, cool and collected under pressure. Having strong interpersonal skills is key

•                      Be passionate about success for yourself and the client

•                      Have excellent verbal and written communication skills

•                      Be fearless of analytics and learning new systems

•                      Ability to manage multiple projects concurrently

•                      A team player who also works well independently, thinks creatively, solves problems, and takes initiative

•                      Passionate about marketing and technology

•                      Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask

•                      Ability to work effectively within a team in a fast-paced environment

•                      Ability to manage multiple clients and projects at once while

•                      Able to prioritize work in a speed for delivery and quality first manner

 

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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