Oak Street Health
Oak Street Health is rebuilding healthcare as it should be.
Chicago, IL

Marketing Automation Associate

| Chicago
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Title: Marketing Automation Associate

Location: Chicago, IL (Remote to start)

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

 

Role Description:

Oak Street Health is seeking a full-time Marketing Automation Specialist to execute and optimize email marketing and CRM campaigns in our Marketing Automation Platform (Eloqua). This role will partner cross-functionally to create digital assets and journey workflows that support our new patient acquisition and retention efforts, as well as provide technical expertise for how to set up marketing automation technology to deliver on future use cases. Candidates should have demonstrated experience developing programs in Eloqua and have a strong familiarity with Salesforce CRM.


Core Responsibilities:

  • Plan, design, and execute marketing automation campaigns, including triggered communications and journey-based lead nurture programs
  • Build and maintain automated lead generation programs that optimize new patient acquisition and conversion
  • Design, develop, and deploy digital assets (emails, forms, landing pages, programs, etc) within the Marketing Automation Platform (Eloqua)
  • Act as subject matter expert on marketing automation best practices, including contact database management, audience segmentation and targeting, campaign journey flow, etc
  • Ensure data hygiene in the MAP and look for opportunities to enrich data set through integrations and additional sources
  • Partner with Salesforce administrator to monitor platform integrations, ensure data cleanliness, and implement campaigns
  • Monitor email deliverability and campaign performance to proactively identify and troubleshoot operational issues 
  • Develop operational and performance reporting to inform stakeholders, generate insights, and recommend optimizations
  • Manage and execute A/B and multivariate testing strategies to improve qualification and conversion of new prospects to patients
  • Establish and maintain MAP governance, including processes and standardization within the platform as new assets, campaigns, and journeys are added over time
  • Identify opportunities to implement advanced CRM and email marketing techniques, including dynamic content, personalization, and progressive profiling
  • Other duties as assigned

What are we looking for?

  • 4+ years marketing experience 
  • Experience managing a Marketing Automation Platform (Marketo, Pardot, Hubspot, Eloqua) required with direct experience building highly effective campaigns in Eloqua with Salesforce CRM integration strongly preferred
  • Eloqua certified specialist preferred
  • Well-rounded marketing technologist familiar with inbound/outbound lead generation, lead scoring and routing strategies
  • Proficiency with HTML, CSS, SQL 
  • Knowledge of data privacy laws including CAN-SPAM, CCPA, HIPAA
  • Understanding of email marketing metrics (deliverability, reputation, sender score, etc)
  • Strong project management and communication skills
  • Ability to translate business requirements into technical specifications

What does being "Oaky" look like?

  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being scrappy

Why Oak Street?


Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture
  • Fast-paced and innovative environment
  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

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Where we are

30 W. Monroe St, Chicago, IL 60603

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • RxJSLibraries
    • gRPCLibraries
    • KafkaFrameworks
    • IstioFrameworks
    • KubernetesFrameworks
    • VueJSFrameworks
    • Material DesignFrameworks
    • CypressFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MongoDBDatabases
    • PiwikAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
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What are Oak Street Health Perks + Benefits

Culture
Friends outside of work
Open door policy
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

An Insider's view of Oak Street Health

What’s the vibe like in the office?

Everyone here truly believes in what we’re building which creates a collaborative and focused environment where we’re always willing to lend a hand. We love to work hard and also have fun every step of the way. There’s never a shortage of smiles and laughter during our team standups, lunches, happy hours, and company wide huddles.

Kelsey

Product Manager

What's the biggest problem your team is solving?

Traditional healthcare systems tend to leave care teams to figure things out on their own. Here, we apply today’s standards in UX and machine-learning to change that behavior for the better. Gathering direct feedback from our teams, we identify what’s most important to them and help them make clinically sound decisions for our patients’ care.

Mike

Sr. UX Designer

How has your career grown since starting at the company?

OSH has been a tremendous learning experience for my first full time job. My manager has prioritized building a strong foundation of coding skills, which helped me to learn and transition into our new tech stack. I was given learning resources to develop skills on my own and gained knowledge and best practices from collaborating with teammates.

Molly

Software Engineer

What projects are you most excited about?

I am most excited about our disease progression projects. For these projects, we compile unstructured data and combine it with more traditional health data like labs and vital signs to develop models that give providers the opportunity to proactively manage the health of our patients. At Oak Street, you have a direct impact on the patient's care

Brian

Data Scientist

Jobs at Oak Street Health
33

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Chief Information Security Officer

Oak Street Health
Chicago
1 day ago
+32
The Chief Information Security Officer (CISO) is responsible for security strategy, security program oversight and security architecture development and implementation for the organization. The role covers all security technologies and services, physical and logical access control, and user profile management. The CISO also has responsibility for all data/information security policies, standards, evaluations, roles, and organizational awareness. The CISO will work closely with a security committee to ensure that technological and physical access controls and policies meet the organization data security requirements. The CISO is responsible for managing data and information risks related to product development, technology solutions, crisis management, data privacy and regulatory compliance. The role also directs the adoption and implementation of policies and procedures, manages cyber threat analysis activities and guides the development of the information security technical architecture and security standards, controls, procedures and guidelines for the computer platforms, applications and networks, including utilization of cloud technologies. The CISO is responsible for all security audits, internal, required by customers and governmental agencies.

Call Center Marketing Analyst

Oak Street Health
Chicago
3 days ago
+32
The Call Center Marketing Analyst position plays a critical role in driving the rapid growth of Oak Street Health. This is an opportunity to partner with leadership of the central growth team and leadership at a growing call center group to make a significant business impact by leveraging analytics to determine calling priorities, acquire new calling lists and improve performance of key calling / outreach lists. This position will report to the Manager of Growth Effectiveness and ultimately to the Vice President of Growth Effectiveness.

Senior Associate, IT Server Administrator

Oak Street Health
Chicago
4 days ago
+32
Engineering of related solutions for various project and operational needs. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Install and configure systems such as supports EMR infrastructure applications or Asset Management applications. Develop and maintain installation and configuration procedures. Contribute to and maintain system standards. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Associate, EMR Support and Expansion

Oak Street Health
Chicago
4 days ago
+32
The EMR Support and Expansion Associate is responsible for the day-to-day management of Oak Street Health’s Electronic Medical Record (EMR), Greenway Primesuite. Responsible for managing, implementing, and training Oak Street’s new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success requires high levels of problem solving ability, a high degree of resourcefulness, and excellent communications skills. Specific role responsibilities include:

Senior Associate, Provider Engagement

Oak Street Health
Chicago
4 days ago
+32
The Senior Associate of Provider Engagement will lead the evolution of the way we support our physicians and nurse practitioners at Oak Street Health to achieve our mission. At Oak Street, provider engagement represents a critical value-creation lever and opportunity to impact our organization and communities. The Provider Services team hires and supports a large number of new providers per year with far more on the horizon, and the Senior Associate of Provider Services is responsible for guiding our engagement effort across that team of licensed providers with a host of services. The role has high visibility inside and outside of the organization and an opportunity for development as Oak Street continues to grow across the nation.

Associate, Revenue Cycle

Oak Street Health
Chicago
4 days ago
+32
Company: Oak Street Health Title: Associate, Revenue Cycle  Location: Treehouse Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our

Temp Recruiter

Oak Street Health
Chicago
5 days ago
+32
Company: Oak Street Health Title: Associate of Talent (internal company recruiter) Location: Remote, with occasional travel to our headquarters (30 W. Monroe St. Chicago IL, 60603) Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its

Operations Partner - Expansion

Oak Street Health
Chicago
5 days ago
+32
The Operations Partner for expansion is a key contributor to our regional leadership teams at Oak Street Health. This person champions the organization's mission to provide high quality clinical care by leading the training, enrichment and implementation of a strong clinical care model at new centers. The primary focus of this role is to support operational excellence from day one by ensuring new center staff have the structure needed for effective and safe care delivery as new Oak Street Health sites open their doors. 

Regional Partnership Manager - North Chicagoland

Oak Street Health
Chicago
5 days ago
+32
Train engaged and developing agents on the OSH value proposition; Agents should be proficient at differentiating value-based care versus traditional primary care models.  Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities with OSH staff. Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners and OSH.  Quickly identify the Medicare Advantage sales leaders for each carrier in the counties OSH centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season.

Sr. CIS, Care Services

Oak Street Health
Chicago
5 days ago
+32
The Senior Clinical Informatics Specialist (CIS) is a former CIS who serves as a trainer & coach for the CIS + Medical Assistant (CIS/MA) roles with the @Home program. This individual will play a vital role as a population health liaison in the field to ensure teams understand and implement tools properly. This is accomplished in close partnership with central and regional @Home leadership, central CIS leadership and various Treehouse teams.  The Sr CIS is expected to have deep knowledge in key aspects of CIS onboarding & training, workflows, Canopy modules, WRV Reviews & Daily Huddles, with the ability to modify and translate application for the @Home environment. They are also expected to understand how their role and the CIS/MA role impacts the OSH business model in areas, including Clinical Documentation Improvement, and certain components of the Quality Program. 

Clinic Informatics Specialist

Oak Street Health
Remote
5 days ago
+32
Company: Oak Street Health Title: Scribe/Clinical Informatics Specialist (Full-time) Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more

Director of Clinical Documentation

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health Title: Director, Clinical Documentation Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and

Senior Associate, Talent Development

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health Title: Senior Associate, Talent Development Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and

Senior Associate, Learning Business Partner

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health  Title: Senior Associate, Learning Business Partner Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic,

Orientation Coordinator

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health Title: New Hire Orientation Coordinator Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and

Senior Talent Development Consultant

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health Title: Senior Talent Development Consultant Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and

Manager of Pharmacy Programs

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health Title: Manager, Pharmacy Programs Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated

Full Stack Engineer

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health  Title: Full Stack Engineer Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can

ETL Developer

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health Title: ETL Developer Location: Downtown Chicago   Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than

Senior Associate, Population Health

Oak Street Health
Chicago
1 week ago
+32
Company: Oak Street Health  Title: Senior Associate, Population Health Location: Chicago, New York, or Remote Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and

Partnerships Data Analyst

Oak Street Health
Chicago
1 week ago
Company: Oak Street Health  Title: Partnerships Data Analyst Location: Treehouse Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our

Senior Business Analyst

Oak Street Health
Chicago
1 week ago
Company: Oak Street Health  Title: Senior Business Analyst Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can

IT Associate, III

Oak Street Health
Chicago
1 week ago
Company: Oak Street Health Title: Associate III, IT Location: Corporate Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients'

Sr. UI Engineer

Oak Street Health
Chicago
1 week ago
About Oak Street HealthAt Oak Street Health, we combine an innovative care model with cutting-edge technology to challenge the status quo in healthcare. We are dedicated to providing the highest quality care and experience to Medicare-eligible patients through our 50+ centers (and rapidly growing!) across the US. Our physicians and extended care teams consistently deliver personal, equitable, accountable care to thousands of patients daily. We

Provider Services Recruiter, Associate

Oak Street Health
Chicago
1 week ago
Company: Oak Street Health  Location: Treehouse Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep

Assistant General Counsel, Securities

Oak Street Health
Chicago
1 week ago
Company: Oak Street Health  Title: Assistant General Counsel, Securities  Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients'

Payroll Manager

Oak Street Health
Chicago
2 weeks ago
Company: Oak Street Health  Title: Payroll Manager Location: Downtown Chicago (30 W. Monroe St.) Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care

Population Health Director - Corporate

Oak Street Health
Remote
2 weeks ago
The Director role on the Population Health team will be a key member of the Field Services team, and will primarily serve as the lead for the Population Health Director (PHD) cohort that includes 15 PHDs and is expected to grow to +25 across the next 2-years. This role is responsible for onboarding, as well as ongoing training needs and general support for all PHDs. In addition to these responsibilities, the Director will provide temporary PHD support to new regions and when there is a gap in PHD coverage. This role will also serve as a key liaison between the PHD cohort and leadership across the organization.

Senior Associate, Recruitment Marketing

Oak Street Health
Chicago
2 weeks ago
The Senior Associate, Recruitment Marketing position will help fuel the recruitment efforts that support our aggressive expansion agenda. The primary responsibility for the role is to run and continuously improve the marketing plan that supports recruitment efforts for our center team roles. 

Director or Senior Director, Patient Engagement

Oak Street Health
Chicago
2 weeks ago
The Director or Senior Director reports to the SVP of Patient Engagement / Growth Effectiveness and is responsible for identification, development and execution of a comprehensive set of strategic initiatives to improve patient engagement. The Director or Senior Director will work cross-functionally to gather input and weigh multiple priorities to execute key initiatives, while keeping patient satisfaction at the forefront. This high-profile role will work to optimize a variety of metrics, including patient satisfaction, patient retention, and other internal goals (e.g. population health, growth). This role will manage ~2 direct reports in the immediate term, with continued expansion as needed to support initiatives.

Marketing Automation Associate

Oak Street Health
Chicago
3 weeks ago
Oak Street Health is seeking a full-time Marketing Automation Specialist to execute and optimize email marketing and CRM campaigns in our Marketing Automation Platform (Eloqua). This role will partner cross-functionally to create digital assets and journey workflows that support our new patient acquisition and retention efforts, as well as provide technical expertise for how to set up marketing automation technology to deliver on future use cases. Candidates should have demonstrated experience developing programs in Eloqua and have a strong familiarity with Salesforce CRM.

IT Associate

Oak Street Health
Remote
3 weeks ago
The IT Associate role is an integral part of our growing team. We are looking for an IT Associate to provide fast and useful technical assistance on computer systems. The IT Associate will answer queries on basic technical issues and offer advice to solve them. An excellent IT Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also have a strong customer service orientation. The goal is to create value for clients that will help preserve the company’s reputation and business.

Talent Acquisition Associate

Oak Street Health
Chicago
3 weeks ago
The Talent Associate will immediately become an important contributor to the Oak Street People Operations (HR) Team. S/he will provide full life cycle, volume recruitment that will contribute to Oak Street Health’s success. S/he will enhance the level of quality and quantity of our staff. Ability to be successful in a fast paced, sometimes ambiguous environment while being highly organized and detail oriented is essential.