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Senior Account Manager

Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
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Company Background

Direct Commerce Group, LLC (DCG) is a growing and entrepreneurial business with multiple areas of focus. Privately held and well capitalized by private investors and internet industry veterans, DCG currently operates Tall Ridge and Office Designs.

Tall Ridge (www.tallridge.com) is a full-service digital marketing agency focused on helping brands like Hydro Flask, Boll & Branch and Gerber Gear succeed on Amazon and other online marketplaces.

Office Designs (www.officedesigns.com) is an e-commerce business focused on offering high-end ergonomic seating, modern office furniture a, d office décor products to small and mid-size businesses. Full-service offerings include design and layout services, curated product offering and installation. Because of our capabilities, we are selectively authorized to offer high quality brands such as Herman Miller, Steelcase, Humanscale, and Haworth.

Position Summary

As the Senior Account Manager, you will be responsible for the ownership and optimization of our Tall Ridge business unit by living, breathing and sleeping Amazon! Your deep understanding of Amazon, strong leadership, data analytics, and problem-solving skills will create success. You will oversee a team focused on driving revenue growth for our clients on Amazon, and other online marketplaces, through the ongoing, rigorous optimization of key business drivers, including product listing content (descriptions, images, video, reviews, EBC, etc.), paid media (SP, AMG, AAP, etc.), inventory and seller landscape clean up.

Key Responsibilities

  • Ongoing management, optimization, and revenue growth of our client brands on Amazon and other online marketplaces

  • Serve as an internal expert on all things related to Amazon (especially Amazon Seller Central and Amazon Vendor Central) best practices, capabilities, data requirements, operational processes, issue debugging and escalation procedures

  • Build strong, long-term client partnerships that foster loyalty

    • Serve as client-facing lead

    • Oversee client onboarding process to ensure a smooth launch

    • Lead weekly/monthly update calls with clients

      • Create data insight driven agendas

    • Respond to all client emails, phone calls in a professional, timely manner

  • Perform daily and weekly analyses to understand key trends and underlying results drivers

  • Set and manage priorities of the Account Management team

    • Ensure adherence to established Tall Ridge SOPs

    • Clearly, communicate deliverables and deadlines and hold team members accountable

    • Lead weekly internal Account Management meeting

      • Create comprehensive and prioritized agenda with input from team

      • Provide data insights by brand based on trends

    • Ensure all client product detail pages (PDPs) adhere to Tall Ridge standard and best practices

    • Oversee client SKU Content team priorities

      • New Amazon SKU content creation pipeline

      • Organic content A/B testing schedule

      • Enhanced Brand Content (EBC) and/or A+ buildout plan

    • Oversee Seller Landscape team priorities

      • Work with team to ensure proper prioritization of MAP enforcement and/or seller removal activities

    • Work in conjunction with Media team to ensure advertising spend is optimized for ROI, on budget and aligned with client goals

    • Partner with Data team to develop and optimize both internal and client facing Tableau reporting dashboards

  • Oversee ongoing team training

    • Ensure team follows Tall Ridge processes and best practices

    • Ensure team is cross-trained outside of their area of expertise

Requirements

  • 3-5 years of experience with Amazon Seller Central and/or Amazon Vendor Central

  • BA degree in Marketing or related field

  • Analytical and KPI driven

  • Strong attention to detail, customer service oriented and creative problem-solver

  • Strong organizational, communication and follow-up skills

  • Strong written and verbal communication and presentation skills

  • Ability to work in a fast-paced, deadline-driven environment

  • High level of collaboration and ability to work in and with cross-functional teams

  • Proactive and results oriented thinker who would flourish in an environment where new ideas are championed

Compensation and Benefits

  • Competitive salary

  • Flexible work location

  • Eligibility for company bonus program

  • Health, dental and vision insurance

  • PTO

  • 401k plan

  • Short-Term Disability

 

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Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
    • Adobe Creative Cloud - Full SuiteDesign
    • Monday.comManagement
    • SlackManagement
    • WordpressCMS
    • MagentoCMS
    • NetsuiteCMS
    • BrontoEmail
    • UnbounceLead Gen

Location

DCG has 2 office locations: our main office is in Northbrook (722 Landwehr Rd), and our remote office is at TechNexus, located in downtown Chicago.

An Insider's view of Direct Commerce Group

What are some social events your company does?

Cosmic bowling, ping pong tourneys, Halloween costume contests, and happy hours are just some of the fun group events we've had.

Molly

Marketing Operations Manager

How has your career grown since starting at the company?

I started at DCG seven years ago as a Graphic Designer and have advanced into the Creative Director role. In my time here, I have been empowered to make some really impactful changes, including creating the individual identities for all of our brands as well as creating profitable marketing materials.

Amanda

Creative Director

How do you make yourself accessible to the rest of the team?

I look forward to greeting each team member almost every day. Through team meetings, hallway conversations, one on ones and doorway discussions, I generate energy from my interactions with the team. The close knit connection provides a meaningful and engaging atmosphere. People really care about each other at DCG

John MacEntee

President

What are Direct Commerce Group Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
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Please send resume and a short summary of why this role interests you to [email protected] and make sure to mention Built In Chicago in the subject line of the message.
Apply now
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