Senior Account Manager
Company Background
Direct Commerce Group, LLC (DCG) is a growing and entrepreneurial business with multiple areas of focus. Privately held and well capitalized by private investors and internet industry veterans, DCG currently operates Tall Ridge and Office Designs.
Tall Ridge (www.tallridge.com) is a full-service digital marketing agency focused on helping brands like Hydro Flask, Boll & Branch and Gerber Gear succeed on Amazon and other online marketplaces.
Office Designs (www.officedesigns.com) is an e-commerce business focused on offering high-end ergonomic seating, modern office furniture a, d office décor products to small and mid-size businesses. Full-service offerings include design and layout services, curated product offering and installation. Because of our capabilities, we are selectively authorized to offer high quality brands such as Herman Miller, Steelcase, Humanscale, and Haworth.
Position Summary
As the Senior Account Manager, you will be responsible for the ownership and optimization of our Tall Ridge business unit by living, breathing and sleeping Amazon! Your deep understanding of Amazon, strong leadership, data analytics, and problem-solving skills will create success. You will oversee a team focused on driving revenue growth for our clients on Amazon, and other online marketplaces, through the ongoing, rigorous optimization of key business drivers, including product listing content (descriptions, images, video, reviews, EBC, etc.), paid media (SP, AMG, AAP, etc.), inventory and seller landscape clean up.
Key Responsibilities
Ongoing management, optimization, and revenue growth of our client brands on Amazon and other online marketplaces
Serve as an internal expert on all things related to Amazon (especially Amazon Seller Central and Amazon Vendor Central) best practices, capabilities, data requirements, operational processes, issue debugging and escalation procedures
Build strong, long-term client partnerships that foster loyalty
Serve as client-facing lead
Oversee client onboarding process to ensure a smooth launch
Lead weekly/monthly update calls with clients
Create data insight driven agendas
Respond to all client emails, phone calls in a professional, timely manner
Perform daily and weekly analyses to understand key trends and underlying results drivers
Set and manage priorities of the Account Management team
Ensure adherence to established Tall Ridge SOPs
Clearly, communicate deliverables and deadlines and hold team members accountable
Lead weekly internal Account Management meeting
Create comprehensive and prioritized agenda with input from team
Provide data insights by brand based on trends
Ensure all client product detail pages (PDPs) adhere to Tall Ridge standard and best practices
Oversee client SKU Content team priorities
New Amazon SKU content creation pipeline
Organic content A/B testing schedule
Enhanced Brand Content (EBC) and/or A+ buildout plan
Oversee Seller Landscape team priorities
Work with team to ensure proper prioritization of MAP enforcement and/or seller removal activities
Work in conjunction with Media team to ensure advertising spend is optimized for ROI, on budget and aligned with client goals
Partner with Data team to develop and optimize both internal and client facing Tableau reporting dashboards
Oversee ongoing team training
Ensure team follows Tall Ridge processes and best practices
Ensure team is cross-trained outside of their area of expertise
Requirements
3-5 years of experience with Amazon Seller Central and/or Amazon Vendor Central
BA degree in Marketing or related field
Analytical and KPI driven
Strong attention to detail, customer service oriented and creative problem-solver
Strong organizational, communication and follow-up skills
Strong written and verbal communication and presentation skills
Ability to work in a fast-paced, deadline-driven environment
High level of collaboration and ability to work in and with cross-functional teams
Proactive and results oriented thinker who would flourish in an environment where new ideas are championed
Compensation and Benefits
Competitive salary
Flexible work location
Eligibility for company bonus program
Health, dental and vision insurance
PTO
401k plan
Short-Term Disability