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SOCIAL MEDIA REPRESENTATIVE - 3RD SHIFT

| West Suburbs

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof.  We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

 

POSITION SUMMARY:

Our Guest Services team is seeking Beauty Enthusiasts for our Social Media Representative position. The Social Media Representative is focused on customer service; researching and resolving guest issues and actively engaging with beauty lovers online in our Ulta Beauty social space! The ideal candidate will possess knowledge of the various social media platforms such as, but not limited to: Twitter, Instagram, YouTube, Pinterest, Facebook, Snapchat, etc.  The candidate will be responsible for monitoring and posting responses to guests on social networks, engaging in online reviews, participating in online chat services, optimizing our guest's social media experience using consistent service and quality standards.

 

CORE JOB RESPONSIBILITIES:

• Respond to and resolve guest inquiries across social media platforms.

• Communicate and collaborate effectively among peers and leaders.

• Assist Team Lead by sharing trends observed on social media along with aligned response methods.

• Use Ulta Beauty standards to suggest and align on response verbiage, follow a response playbook, and drive engagement with Ulta Beauty and our brands.

• Manage multiple systems to research, resolve, and document guest service inquiries and log each interaction in the incident management system.

• Meet or exceed service level measures for guest satisfaction (Customer Satisfaction, average response time, quality and accuracy, attendance, etc.), and department productivity standards (e.g. responses per hour).

• Maintain confidentiality of Ulta Beauty response plans and strategies for handling social media conversations and activities

 

ADDITIONAL RESPONSIBILITIES:

• Remain fluent in Ulta Beauty’s processes and systems used to serve guests across all contact channels in order to serve guests in those channels when needed

• Identify when social media activity requires more coverage and modify your schedule accordingly to support business needs. 

Must be able to work one of the required shift noted:

2nd shift - 3:30pm-12am, Friday-Tuesday

 

#LI-JB2

 


Requirements

• High School Diploma; College preferred

• 2+ years Customer Service Experience

Must be able to work one of the required shift noted:

2nd shift - 3:30pm-12am, Friday-Tuesday

Additional Requirements:

• Willingness to shift work schedule to covering key promotions and staffing gaps; extra hours/days may be required, as well as shortened hours/days if there is a lack of work.

• Excellent written and verbal communication skills

• Working knowledge and understanding of Social Media sites and platforms, such as Twitter, Instagram, YouTube, Pinterest, Facebook, Snapchat, etc.

• Proficient with Microsoft Word, Microsoft Excel, and Microsoft Outlook

• Adaptability to learn a variety of software programs

• Proven ability to work effectively in a team environment, as well as independently, with minimal supervision

• Proven interpersonal and communication skills to develop internal relationships and partnerships with multiple stakeholders

• Exceptional organizational and multi-tasking skills, with the ability to work effectively under pressure and complete tasks quickly in a high energy environment

• Problem-solving and creating efficiencies

• Strong sense of ownership and pride in professional deliverables

• Positive attitude, detailed, and customer oriented

• Ability to type a minimum of 45 words-per-minute

• Willingness to work a holiday rotation schedule for Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day,  and New Year’s Day. 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SAP HANADatabases
    • AxureDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • MailChimpEmail

Location

Our satellite campus is in Chicago at 120 S. Riverside Plaza with 100 workstations & conference rooms which associates can reserve.

What are Ulta Beauty Perks + Benefits

Ulta Beauty Benefits Overview

Being rewarded for your hard work never goes out of style. With a number of options to choose from, you can select benefits that meet the needs of you and your family. And benefits begin on your first day of active employment.

In addition to the competitive benefits outlined, we also have a generous Associate Discount of 25% off on retail products and 50% off on salon services.

Culture
Volunteer in local community
Ulta Beauty partners with After School Matters and Skills for Chicagoland's Future.
Partners with Nonprofits
Ulta Beauty is proud to partner with the Breast Cancer Research Foundation, Dress for Success and Save the Children through the Ulta Beauty Charitable Foundation.
Intracompany committees
Ulta Beauty has a variety of Corporate Associate groups, such as the Ulta Green Group.
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Ulta Beauty is committed to ensuring our "Champion Diversity" value and "Inclusion" competency are part of who we are and the decisions we make.
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ulta Beauty associates can contribute up to the IRS limits of $2,625 annually to their Health Care FSA and up to $5,000 to their Dependent Care FSA.
Disability Insurance
Ulta Beauty provides all benefit-eligible associates with company paid short-term disability and long-term disability insurance. Associates may also purchase supplemental AD&D insurance.
Dental Benefits
Ulta Beauty offers dental insurance to eligible associates and their dependents.
Vision Benefits
Ulta Beauty offers voluntary vision insurance.
Health Insurance Benefits
Ulta Beauty offers health insurance to eligible associates and their dependents.
Life Insurance
Ulta Beauty provides all benefit-eligible associates with company paid basic life insurance. Associates may also purchase supplemental term life insurance.
Pet Insurance
Ulta Beauty offers voluntary pet insurance.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Ulta Beauty associates can save for their retirement by participating in the 401(k) plan administered by Fidelity, following 60 days of service.
401(K) Matching
Ulta Beauty matches 100% of the first 3% and 50% of the next 2% of eligible compensation deferred and is 100% vested immediately.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of paid parental leave for the birth parent and provide 2 weeks of paid leave for the non-birth parent.
Flexible Work Schedule
Ulta Beauty provides associates with a flexible work schedule that includes flexible start and end times and summer hours.
Family Medical Leave
All Ulta Beauty associates are eligible to apply for a leave of absence, which will be reviewed for any federal (FMLA) or state protected leave eligibility.
Adoption Assistance
Ulta Beauty provides adoption assistance.
Company sponsored family events
Ulta Beauty participates in National Bring Your Child to Work Day.
Vacation & Time Off Benefits
Generous PTO
We believe each associate should have time off from work each year. Ulta Beauty provides the following paid time off: vacation days, personal days, sick days and paid holidays.
Paid Holidays
Paid Sick Days
Ulta Beauty provides paid sick days to associates.
Perks & Discounts
Casual Dress
Company Outings
Teams within Ulta Beauty host company outings semi-annually.
Relocation Assistance
Ulta Beauty provide relocation assistance where eligible.
Professional Development Benefits
Job Training & Conferences
Ulta Beauty offers associates professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Ulta Beauty provides financial assistance to active, full-time associates with at least one year of service for tuition-related expenses.
Lunch and learns
Ulta Beauty hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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